Power Real Estate Group Boosts Agent Support with AI in Slack

Power Real Estate Group, a specialized real estate agency serving Southern California, is committed to delivering a premier customer experience through expert services in buying, selling, and managing properties. As their business expanded, efficiently supporting their agents became more difficult — particularly when answering complicated questions and retrieving frequently changing information. To maintain service quality and ease the workload on senior teams, Power Real Estate Group sought a scalable solution to streamline this process and improve agent support.

Challenge

Power Real Estate Group’s agents often relied on senior members for guidance when assisting clients, particularly with legal processes and complex questions. This ongoing back-and-forth process delayed customer support and diverted senior staff from their core operations — straining both teams. In addition, answers to many inquiries often changed over time due to shifting market conditions and evolving internal practices, making it increasingly difficult to maintain consistency and efficiency as the business scaled.

Solution

To address these challenges, Power Real Estate Group seamlessly implemented Runbear’s Slack and GPT integration alongside image interpretation. These tools enabled agents to use GPT-powered assistants to retrieve answers to common questions — whether from uploaded files, images, or directly within Slack, where most team communication occurred. With a customized GPT, real estate agents received instant, 24/7 support on topics ranging from real estate forms to escrow processes, allowing them to move forward confidently without relying on senior staff input.

Key Features Power Real Estate Group Leveraged:

• Slack Integration: The custom GPT was integrated into a core Slack channel, enabling real estate agents to seamlessly interact with the AI assistant within their existing workspace where they would have interacted with senior members. This integration eliminated delays in receiving guidance and the need to switch between platforms.
• Image Interpretation: Runbear’s image interpretation tool enabled the AI assistant to retrieve information and respond based on documents uploaded. The team no longer needed to parse lengthy files, saving time while ensuring accuracy.
• Analytics: Power Real Estate Group leveraged Runbear’s built-in analytics tool to gather feedback and continuously enhance the performance of their AI assistant. As a result, the assistant helped the team save over five hours of work. This feedback loop also enabled ongoing fine-tuning of the GPT model — leading to increasingly helpful and accurate responses over time.

Choosing Runbear

In the fast-paced world of real estate, Osvaldo began noticing how AI was transforming industries across the board. With a growing number of real estate agents regularly seeking guidance, he realized that there had to be a better way to provide timely, reliable support. While searching for a solution, Runbear stood out as the only simple way to connect OpenAI to Slack. With no steep learning curve, it offered exactly what Osvaldo needed: a seamless way to bring AI directly into his team’s daily workspace to boost internal productivity.

Conclusion

By implementing Runbear’s custom GPTs within their Slack channel, Power Real Estate Group significantly reduced response times for legal processes and client inquiries. This efficiency boost increased real estate agents’ confidence when interacting with clients and gave managers more time to focus on operational tasks.

Encouraged by the success of their initial implementation, Power Real Estate Group is now exploring new use cases for Runbear’s AI assistants. They are experimenting with expanding Runbear into additional areas by leveraging its white-labeled, AI-powered foundation. Through continued innovation, the company aims to further streamline operations and introduce new, value-driven services.