Privacy Policy

Last updated: Feb 25, 2025

Introduction

Runbear Inc. (“Company”, “we”, or “us”) respect your privacy and are committed to protecting your personal information and privacy through our compliance with this Privacy Policy.

This Privacy Policy describes how and why we may collect, store, use, and/or share (“process”) your personal information when you use our services (“Services”). This includes but is not limited to:

  • Visiting our website at https://runbear.io, or any of our websites (“Website”) that links to this Privacy Policy.
  • Communicating with us through email, text, and other electronic messages.
  • Interacting with us in other related ways, such as through sales, marketing, or events.

Please read this Privacy Policy carefully to understand our practices regarding your personal information and how we handle it. If you do not agree with our Privacy Policy, you may choose not to use our Services. By accessing or using our Services, you agree to the terms of this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of the Services after any changes constitutes your acceptance of the updated policy. Please review this Privacy Policy periodically for any updates.

Children Under the Minimum Age

Our Services are not intended for children under the age of thirteen (13) or under the age of sixteen (16) where required by applicable laws (the “Minimum Age”).

If you are under the Minimum Age, you must not use or provide any information on our Website or through its features. This includes, but is not limited to:

  • Registering for an account
  • Making purchases
  • Submitting any personal information, such as your name, address, telephone number, email address, or any username

If we learn or become aware that we have collected personal information from a child under the Minimum Age without verified and eligible parental or guardian consent, we will promptly delete that information.

If you believe we have collected information from or about a child under the Minimum Age, please contact us immediately at contact@runbear.io.

By accessing or using our Services, you confirm that you meet the Minimum Age requirement or that you have obtained the necessary consent from a parent or a legal guardian. If you do not meet the Minimum Age, your parent or legal guardian must review and agree to this Privacy Policy on your behalf.

Information We Collect About You and How We Collect It

Information You Provide to Us

The information we may collect on or through our Services includes:

  • Personal Details: information that personally identifies you, including your name, age, occupation, job title, gender, country of residence, address, email address, or telephone number ("personal information").
  • Contact Information: information such as company name, address, e-mail address, phone number, and contact information of person-in-charge.
  • Communication Records: information including call and video recordings and transcriptions, email exchanges, text details, chat contents and logs, and copies of your correspondence from your contact and communications with us, which we may keep as records of those conversations. This includes your complaints or reports of any problem with our Website and the Services, subscription of our Services, information and any inquiries regarding our Services.
  • Device Information: information such as browser and device type, IP address, operating system, mobile ad identifiers, data collected from cookies, beacons, pixel tags, similar unique identifiers, and other technical information about your device.
  • Website Interactions: information about your interactions with our Website (including features on our Website, like our chat feature), such as referring Website, pages visited, time and date of your visit, links or buttons clicked, or information about your preferences, such as your preferred methods of communication and service types in which you are interested.
  • Usage Data: information about your use of our Services, including your interactions with the third-party communication and collaboration platforms such as Slack, Microsoft Teams, HubSpot, Zendesk, and Discord (“Communication Platforms”), the features you use, access, and actions you take.
  • Log-In Credentials: account information necessary for accessing the Communication Platforms.
  • API Keys and Interaction Data: information provided for connecting to artificial intelligence (AI) services such as API keys for AI and large language model (LLM) applications, such as OpenAI GPTs, OpenAI Assistants, Python Application, and Anthropic Claude (“AI Service Providers”).
  • Transaction Details: details about transaction you have made using the Services including purchase history, payments or other financial information if you make purchases, such as credit card, account or billing information or tax identification number.
  • Other Information You Provide: other information you may provide to us or in other ways, such as responses or opinions you provide if you participate in our events or surveys, feedback you provide about our products or services, request support, interact with social media accounts or otherwise communicate with us.

Information We Collect through Automatic Means

When you access or use our Website or the Services, we may use automatic data collection technologies to collect certain information about your device, browsing actions, and usage patterns, including:

  • Details of your visits to our Website, including traffic data, records of improper use, access logs, cookies and other communication data, and the resources that you access and use on the Website.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

Cookies and Similar Technologies

We use cookies and similar technologies like beacons, tags, and scripts to operate and manage our Services, to collect information about you and your use of the Services, and to make your service experience better. Cookies are small text files sent by us to your computer or mobile device that enable the features and functionality of our Services. These technologies help us to recognize you, customize or personalize your experience, market additional products or services to you, understand your preferences, improve your Website experience, and analyze the use of our Services to make them more useful to you.

You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For more details about our use of cookies, please read our Cookie Policy.

How We Use and Process Your Information

We may use your information for the following purposes:

  • To facilitate account creation and authentication and otherwise manage user accounts
  • To communicate with you, including to send you information or marketing about our Services or events, for example about changes or improvements to the Services.
  • To improve and develop our Services and conduct research, for example to develop new features of our Services.
  • To provide and maintain our Services.
  • To personalize your use of our Services, applications or platforms.
  • To provide customer support and resolve bugs, issues, or customer inquiries.
  • To send you notices, updates, support and administrative messages and to respond to your comments, questions, and customer service requests.
  • To prevent fraud, criminal activity, or misuse of our Services, and to provide the security of our systems and Services.
  • To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, us, or any third party.
  • To fulfill any other purpose for which you provide it.

Disclosure of Your Information

We may share and disclose personal information that we collect, or you provide to us, as described in this Privacy Policy in the following circumstances:

  • To our subsidiaries and affiliates for the purpose of providing our Services.
  • Third-party service providers, partners and contractors: we may engage third-party companies or individuals as service providers or business partners to process your information and support our business. These third parties are contractually obligated to keep your information confidential, have limited access to your information, may use your information only to perform agreed tasks, and prohibited from disclosing or using your information for other purposes.
    • We use PostHog analytics services to record user interactions on our Website. This tool helps us analyze user behavior and improve the functionality of our Website. The service is designed to protect your privacy by anonymizing and hiding personal information.
    • We use PropelAuth’s impersonation feature to assist in troubleshooting and providing support by allowing us to log in to your account as needed. This access is limited to resolving issues or improving your experience. You can manage and disable this feature at any time through the Account Settings on the Website.
  • Business transfer: if we are involved in strategic transactions, reorganization, bankruptcy, receivership, or transition of service to another provider (collectively, “Transaction”), your information may be disclosed in the diligence process with counterparties and others assisting with the Transaction and transferred to a successor or affiliate as part of that Transaction along with other assets.
  • Third-party services: certain features of our Services allow you to customize and connect your Runbear account to third-party services, including through third-party applications or which may be available to you through our platform. When you choose to connect a third-party service to our Services, you are agreeing to provide your information to the third-party service under their respective terms and privacy policies. We recommend you carefully review their privacy policies and terms, as we are not responsible for third-party service. apps you can access or share information with third parties. you may enable third-party services.
  • Professional advisors, accountants, consultants, authorities, regulators, government agencies or other entities: we may share your information with our advisors, accountants, consultants, authorities, regulators, government agencies, or other entities as reasonably necessary to:
    • comply with any court order, law, or other legal process, and also to response to any government or regulatory requests.
    • detect, investigate, prevent, or address actual or suspected fraud, violation of Terms of Use, and other illegal activity or security and technical issues.
    • protect the safety, rights, or property of you, our customers, or others including to prevent harm or loss.
  • With your consent or instructions: We may share and disclose your information in accordance with your instructions and with appropriate consent.

How Long We Keep Your Information

We keep your personal information for the period of your use of our Services for as long as necessary to provide our Services, to fulfill your requests, to comply with legal obligations, enforce agreements, and for other legitimate and lawful business purposes. After it is no longer necessary for us to keep information about you, or otherwise upon your request, we will dispose of or delete your information in a secure manner. If there is any information that we are unable, for technical reasons, to delete entirely from our systems, we will implement appropriate measures to prevent any further use of such information.

Please note that we do not store the content of messages. Instead, we retain unique identifiers (IDs) associated with each message to identify and connect identical messages across different services such as Slack and OpenAI to prevent duplication. These IDs are stored in a highly secure database and retained only for as long as necessary to fulfill the purpose outlined in this Privacy Policy or to comply with legal, regulatory, or contractual requirements.

International Transfer

In some cases, we may transfer your information to countries other than the country in which your information originates. These countries may have data protection laws that are different from the laws of your country.

If you live in the European Economic Area (EEA) and your information is transferred to countries outside the EEA, we ensure that such transfers comply with applicable data protection laws. This includes implementing safeguards such as the EU Standard Contractual Clauses (SCC) under Article 46 of the GDPR or ensuring the recipient is covered by a positive adequacy decision under Article 45 of the GDPR.

For transfers to other countries, we adopt appropriate measures, such as approved contractual clauses, to ensure that your personal information is treated securely and in accordance with applicable privacy laws. In all cases, your rights and protections remain with your personal data regardless of its location.

Data Security

We prioritize the security, integrity, and confidentiality of your information. To safeguard your information, we have implemented technical, administrative, and physical security measures designed to protect personal information from unauthorized access, disclosure, use, and modification. Our security procedures are regularly reviewed and updated to incorporate advancements in technology and best practices. However, please note that no security measures or systems are completely perfect or impenetrable.

Your Privacy Rights and Choices

Your Privacy Rights

Depending on where you live, you may have certain statutory rights in relation to your personal information. For example, you may have the right to:

  • Access and obtain a copy of your information
  • Request correction of inaccurate information
  • Request update or deletion of your information
  • Request that we transfer your information to a third party
  • Object to our processing of your information, withdraw your consent, or ask us to restrict the processing of your information
  • Opt out of certain disclosures of your information to third parties

We also have the right not to be discriminated against for exercising any of these rights. If you would like to exercise any of your rights, such as access, correction, or deletion of your information, you can contact us at the contact details provided under the How to Contact Us section below.

Your Choices

We are committed to providing you with choices or control over your personal information. Below are the options available to manage how your information is used and shared:

  • Promotional Offers from the Company. If you do not wish to receive promotional communications about our products or services, you can opt-out by adjusting your user preferences in your account settings or by sending an email request to us at contact@runbear.io. If you receive a promotional email, you may unsubscribe by following the instructions provided in the email.

Jurisdiction Specific Provisions

EEA and UK Residents

If you are located in the EU or UK, the following protection rights under GDPR apply to you:

  • Right to Access: You have the right to request for copies of your personal information
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate
  • Right to Erasure (right to be forgotten): You have the right to request that we erase your
  • personal information, which may lead to deleting your account and ending your use of our Services
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under specific circumstances such as if you contest the accuracy of the data or object to its processing
  • Right to Withdraw Consent: You have the right to withdraw your consent, which may lead to deleting your account and ending your use of our Services
  • Right to Data Portability: You have the right to request we transfer your personal information to another organization or to you
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances
  • Right to Submit a Complaint to a Supervisory Authority: Should you wish to report a complaint or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office (https://ico.org.uk/for-the-public/)

To exercise your rights, please contact us at contact@runbear.io(see Contact Information below).

We also rely on several legal bases in accordance with applicable data protection laws to process your personal information for the purposes set out in this Privacy Policy. These legal bases are as follows:

  • Your consent. Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
  • It is necessary to perform a contract.
  • Legitimate interest which includes but not limited to provide, maintain and improve the Services for you, to maintain security of the Services, and to attract new customers to maintain demand for the Services, all of which are described in the Information We may collect and how we use it sections above.
  • In some cases, we may have a legal obligation to process your personal information to comply with relevant laws.

California Residents

If you are a California resident defined by the California Consumer Privacy Act (“CCPA”), you may exercise your rights for the personal information covered by this Privacy Policy as follows:

  • Right to Know: You have the right to request that we disclose to you the categories of personal information we have collected about you, as well as the sources of such personal information, the purposes, and the categories of third parties with whom such personal information is shared.
  • Right to Access: You have the right to request access to categories and specific pieces of personal information about you that we collect, use, and disclose.
  • Right to Delete: You have the right to request that we delete personal information that we collect from you, subject to applicable legal exceptions.
  • Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you, subject to applicable legal exceptions.
  • Right to Opt Out of Sale or Sharing of Personal Information: you have the right to “opt out” of the “sale” or “sharing” of your “personal information” to or with “third parties” (as those terms are defined by applicable law).
  • Right not to Receive Discriminatory Treatment: We will not discriminate against you because of your exercise of any of the foregoing rights, or any other rights under the California Consumer Privacy Act. We may, however, charge different prices or rates, or provide a different level or quality of goods or services, if that difference is reasonably related to the value provided to us by your personal information.

Under California’s “Shine the Light” law (Civil Code Section § 1798.83), California residents who provide us certain personal information are entitled to request and obtain from us, free of charge, information about the personal information (if any) we have shared with third parties for their direct marketing purposes. To make such a request, please contact us at contact@runbear.io.

Changes to Our Privacy Policy

We may make changes or updates to this Privacy Policy from time to time. When we do, we will publish an updated version and effective date on this page. We will include a prominent notice on this page or our Services if we make any material changes, but we encourage you to stay informed by reviewing this page periodically.

How to Contact Us

To ask questions, concerns, or feedback about this Privacy Policy and our privacy practices, please email us at contact@runbear.io or to the person in charge below:

Sungwon Lee

CEO

snow@runbear.io

+1 6282836296