Last updated: Feb 25, 2025
These Terms of Use (“Terms”) govern your access and use of Runbear Inc.’s services, along with any associated website, applications, and tools for creating custom AI assistants tailored to your specific needs by integrating them into your workplace communication tools and platforms (individually, a “Service” and collectively, the “Services”). Please read them carefully.
These Terms form an agreement between you and Runbeari Inc. (“Runbear,” “us,” “we,” or “our”). By accessing our website at https://runbear.io and using our Services, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use the Services.
For the purpose of these Terms:
“AI Service Providers” means third-party entities that develop and offer artificial intelligence and machine learning models or services, including but not limited to OpenAI’s Assistant API, Google’s Gemini, or Anthropic’s Claude, which can be integrated into our Services through API keys provided by you or access credentials facilitated by us.
“Communication Platforms” means third-party communication and collaboration platforms or services, including but not limited to Slack, Microsoft Teams, Discord, HubSpot, and Zendesk, that allow integration with our Services to enable AI-powered interactions and enhance communication.
You must be at least 13 years old, or the minimum age required by the laws of your country to consent to access and use the Services. If you are under the applicable minimum age, you must have the consent of your parent or legal guardian to access and use the Services. By accessing or using the Services, you confirm that you are of legal age to agree to these Terms, or if not, that you have obtained the necessary consent from a parent or guardian in accordance with the laws of your country.
To access and use certain features of our Services, you may need to create a Runbear account for yourself and your organization. During registration, you must provide accurate and complete information, or you may choose to sign up or log in using credentials from a supported third-party website or services. If you create an account or use the Services on behalf of another person or entity, you must have the authority to accept these Terms on their behalf.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree not to share your account or make it accessible to others. If you suspect or become aware of any unauthorized use of your account, you agree to immediately notify us.
By accessing or using our Services, you must comply with all applicable laws as well as any additional policies, documentations, or guidelines we make available to you. You agree not to use our Services for any illegal, harmful, or abusive purpose. Specifically, you must not:
We reserve the right, but are not obligated, to monitor the Service, investigate potential violations, and take appropriate action against any party that violates applicable law or these Terms.
Notwithstanding anything to the contrary in these Terms, we retain all right, title, and interest, including our intellectual property rights, trademarks, logos, designs, and other rights, in and to our Services (“Intellectual Property” or “Intellectual Property Rights”). You agree not to copy or otherwise misuse our Intellectual property without our written permission. We own all Intellectual Property Rights in any developments, modifications, enhancements or improvements to the Services.
Feedback
Any feedback or suggestions you provide to us may be used in any manner we deem appropriate, including for the development of new features, without any obligation to provide compensation or credit.
You may submit images, text, documents, and other inputs (“Inputs”) to AI Service Providers you connect through our Services. These Inputs are submitted via the Communication Platforms you use, where you can create AI agents to generate the corresponding outputs (“Outputs”). Inputs and Outputs are collectively referred to as “Content.” You are solely responsible for all Inputs you submit to our Services. By submitting Inputs, you represent and warrant that you have all rights, licenses, and permissions necessary for us to transmit these Inputs to the AI Service Providers for processing and to generate Outputs in accordance with their respective terms of service. You and your organization are responsible for ensuring compliance with the terms of service of any AI Service Providers and the Communication Platforms you connect and integrate through our Services.
Once you have registered and created your account, you can select a subscription plan, either the Team plan or Enterprise plan (“Subscription”). More details can be found in the Pricing section on the Website.
During the Subscription period, you will be billed for the Subscription you selected on a recurring monthly or annual basis (“Billing Cycle”). Subscription fees will be charged at the start of each Billing Cycle. You can pay for the Subscription fees directly through the Website or via bank transfer.
Your Subscription continues for a month, and at the end of the Subscription period, provided you paid all Subscription fees you owed to us, your Subscription will be automatically renewed. If you wish to cancel your Subscription, you may do so through your account. Your cancellation will take effect at the end of your current Subscription period, and your Subscription will not be subsequently renewed.
Upon cancellation of the Subscription after the Subscription fees have been paid, refunds will not be issued. However, your Subscription will remain active until the current Subscription period, and no further charges will be incurred in subsequent Biling Cycle.
For EU Users
If you accept these Terms in the EU, you have the right to withdraw from the Subscription within 14 days from the day of your purchase without providing any reason. To exercise your right to withdraw, you must notify us in writing via email at contact@runbear.io of your decision to withdraw from the Subscription before the 14-day period expires. Once we receive your withdrawal notice, we will confirm receipt and initiate any applicable refund process, subject to conditions outlined below. However, by expressly consenting to the immediate start of the Services, you acknowledge that you waive your right to withdraw once the Service has been fully performed (e.g., creation of AI assistant and integration of such AI assistant to your organization’s Communication Platform).
If the Services are faulty, not as advertised or not working as expected, you have the right to request to bring the Services into conformity within a reasonable time, to receive a proportional reduction in the fees or price, or to terminate the agreement if we cannot remedy the non-conformity of the Services or are unable to provide the Services within two (2) years from the commencement of the Services under applicable EU consumer protection laws.
If you exercise your right of withdrawal within the applicable 14-day period (if you are located in the EU), we will refund the Subscription fees or the amount you paid for the Services, excluding activation charges if applicable, within 14 days of receiving your withdrawal notice.
For the Subscription service that have already been provided or started, and the Services have been fully delivered (such as creation and integration of AI assistants), you may not be entitled to a refund unless you withdraw your consent or submit a request of withdrawal prior to the commencement of the Services. Please note that while we make every effort to process refunds promptly, delays may occur due to circumstances beyond our control, such as app store policies or issues with payment processors.
In some jurisdictions, you may have guarantees, rights or other remedies provided by applicable consumer protection laws (“Consumer Law Rights”), and these Terms do not restrict or waive your Consumer Law Rights under the relevant laws.
We collect, store, disclose and use any personal information you provide to us in accordance with our Privacy Policy, available on our website and applicable privacy laws. By using our Services, you acknowledge and agree to comply with the terms of our Privacy Policy and applicable local laws.
We reserve the right to terminate or suspend your account and/or our Services to you or your organization at any time and for any reason upon notice to you. If we terminate or suspend your account without cause, we will refund a prorated portion of your monthly Subscription fees. We will not refund or reimburse you if we terminate your account for cause, including without limitation for a violation of these Terms.
If we suspend your access to or use our Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve or remedy the matter within fourteen (14) days, or if it cannot be resolved, then we may terminate your account and your access to our Services will end.
We may also restrict your access to our Services to protect your information if your account has remained inactive for at least one (1) year.
If you become subject to restrictions, you may appeal our decision to impose such restrictions by contacting us at contact@runbear.io
Our Services facilitate the integration of your organization’s Communication Platforms with the AI Service Providers (collectively “Third-Party Services”). While we facilitate the transmission of information between these Third-Party Services, we do not control, and are not responsible for:
You acknowledge that:
You agree to hold us harmless from any losses, damages, or harm relating to or resulting from your use of Third-Party Services, including but not limited to any reliance on Outputs or any technical issues with Commercial Platforms.
We may make changes or modify these Terms or our Services from time to time by posting the revised Terms and updating the “Last Updated” date posted on our Website. We will notify you of significant or material changes either via email or an in-product notification. Your continued use of our Services after the effective date of the of the updated Terms constitutes your acceptance of the changes. If you do not agree to the changes, you must stop using our Services.
Neither party shall be liable for any failure or delay in performing their obligations under these Terms due to events beyond their reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics or epidemics, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.
THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT OR THE CONTENT OF ANY WEBSITES OR MOBILE APPLICATIONS LINKED TO THE SERVICES AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SERVICES, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.
IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE SIX (6) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of your: (1) contributions;(2) use of the Services; (3) breach of these Terms; (4) any breach of your representations and warranties set forth in these Terms; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Services with whom you connected via the Services. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
We will maintain certain data that you transmit to the Services for the purpose of managing the performance of the Services, as well as data relating to your use of the Services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.
Visiting the Services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware.
We retain the right to bring proceedings against you for any threatened or actual breach of these Terms in your country of residence, registration or business or any other relevant country.
BY REGISTERING FOR AN ACCOUNT ON THE SITES, YOU AGREE THAT ANY DISPUTE THAT CANNOT BE RESOLVED BETWEEN THE PARTIES SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORTING TO ANY FORM OF CLASS ACTION.
TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU AND RUNBEAR AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
These Terms and any policies or operating rules posted by us on the Services or in respect to the Services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms or use of the Services. You agree that these Terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and the lack of signing by the parties hereto to execute these Terms.
If you have any questions about these Terms, please contact us at contact@runbear.io