Question 1

What is a credit?

Accepted Answer

Credits are the currency agents use for billing. Credit consumption depends on task complexity (simple Q&A using knowledge bases consumes fewer credits, while complex tasks using tool integrations consume more) and AI model (more intelligent models are slower and cost more credits).

Question 2

What happens once I run out of credits?

Accepted Answer

When you run out of credits, your agents will pause. Free plan users can upgrade to a paid plan to continue. Paid plan users can enable pay-as-you-go to automatically purchase additional credits beyond the plan's included amount. Email notifications are sent when your credit balance is low.

Question 3

Do you offer special pricing?

Accepted Answer

Yes, Runbear offers special pricing for startups, nonprofits, and research institutions. Contact the sales team via ticket or email at support@runbear.io for more information on discounted rates and to see if you qualify.

Question 4

Is it possible to integrate my own AI app with Runbear?

Accepted Answer

Yes, you can integrate your own AI app with Runbear using the Python SDK. Refer to the documentation at docs.runbear.io for details.

Question 5

Does Runbear access my sensitive information?

Accepted Answer

No, Runbear only accesses messages necessary for running LLM applications. For instance, it reads messages in a thread where users ask for a response by mentioning @Runbear. It does not access any other messages.

Question 6

How does Runbear keep my data safe?

Accepted Answer

Runbear stores only the minimum amount of message content required to operate and improve the service. This limited data is kept in a secure, fully encrypted infrastructure that automatically expires within 30 days. All data is encrypted at rest and in transit, access is tightly restricted, and systems are SOC 2 Type II compliant.

Question 7

Does Runbear use my data elsewhere?

Accepted Answer

No. Runbear does not use your data to train any AI models, and never sells or shares your data with third parties. Your data is used solely to operate the service. The LLM providers integrated with Runbear (such as OpenAI and Anthropic) also do not use API data for model training.

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