Connect Your AI Agent with Zendesk for Slack
Integrate Zendesk MCP server into your Slack workspace for instant access to your AI agent.
Categories
Available Tools
Tools that your AI agent can use through this MCP server to interact with Zendesk
Updates a ticket. See the documentation.
Set tags on a ticket (replaces all existing tags). See the documentation.
Sets one or more custom field values on a ticket. See the documentation.
Searches for tickets using Zendesk's search API. See the documentation.
Search for macros by name. See the documentation.
Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.
Searches Help Center community posts. See the documentation.
Searches Help Center articles. See the documentation.
Remove specific tags from a ticket. See the documentation.
Retrieves a list of tickets. See the documentation.
Retrieves all comments for a specific ticket. See the documentation.
Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use Get Side Conversation to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.
Retrieves all macros. See the documentation.
Retrieves available options for the Macro Category field.
Retrieves all locales. See the documentation.
Retrieves available options for the Fields field.
Retrieves a list of articles. See the documentation.
Lists all active shared and personal macros available to the current user. See the documentation.
Retrieves information about a specific user. See the documentation.
Retrieves information about a specific ticket. See the documentation.
Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.
Retrieves a macro by its ID. See the documentation.
Retrieves an article by its ID. See the documentation.
Deletes a ticket. See the documentation.
Creates a ticket. See the documentation.
Add tags to a ticket (appends to existing tags). See the documentation.