Connect Your AI Agent with Zendesk for Slack

Integrate Zendesk MCP server into your Slack workspace for instant access to your AI agent.

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Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.

Categories

Help Desk & Support

Available Tools

Tools that your AI agent can use through this MCP server to interact with Zendesk

Update Ticket

Updates a ticket and optionally manages tags. See the documentation.

Set Ticket Tags

Set tags on a ticket (replaces all existing tags). See the documentation.

Search Tickets

Searches for tickets using Zendesk's search API. See the documentation.

Remove Ticket Tags

Remove specific tags from a ticket. See the documentation.

List Tickets

Retrieves a list of tickets. See the documentation.

List Ticket Comments

Retrieves all comments for a specific ticket. See the documentation.

List Macros

Retrieves all macros. See the documentation.

List Locales

Retrieves all locales. See the documentation.

Get User Info

Retrieves information about a specific user. See the documentation.

Get Ticket Info

Retrieves information about a specific ticket. See the documentation.

Delete Ticket

Deletes a ticket. See the documentation.

Create Ticket

Creates a ticket. See the documentation.

Add Ticket Tags

Add tags to a ticket (appends to existing tags). See the documentation.