Zendesk MCP server for your Slack AI agent

Set tags on a ticket (replaces all existing tags). See the documentation.

Upload one or more files as ticket attachments via the Zendesk Uploads API. Returns upload tokens that can be used when creating or updating tickets. See the documentation.

Update the state or subject of a Zendesk side conversation. See the documentation

Sets one or more custom field values on a ticket. See the documentation.

Searches for tickets using Zendesk's search API. See the documentation.

Searches across knowledge base articles, community posts, and external records using the Zendesk unified Guide search. See the documentation.

Searches Help Center community posts. See the documentation.

Searches Help Center articles. See the documentation.

Reply to an existing Zendesk side conversation. Zendesk requires recipients on every reply, so pass the participants the reply should go to. See the documentation

Retrieve all side conversations on a Zendesk ticket. Side conversations are collaboration threads attached to a ticket (email, Slack, Microsoft Teams, or linked child tickets). Use Get Side Conversation to fetch a single side conversation by ID. Set includeEvents to true to sideload each conversation's events (creation, replies, state changes). See the documentation.

Retrieves a list of dynamic content items. Note: Dynamic content is available only on the Professional plan and above. See the documentation.

Lists all active shared and personal macros available to the current user. See the documentation.

Retrieve a single Zendesk side conversation by ID (UUID, e.g. 8566255a-ece5-11e8-857d-493066fa7b17). Use List Side Conversations to discover IDs for a given ticket. Set includeEvents to true to sideload the conversation's events (creation, replies, state changes). See the documentation.

Retrieves multiple dynamic content items by their names. Note: Dynamic content is available only on the Professional plan and above. See the documentation.

Retrieves a dynamic content item. Note: Dynamic content is available only on the Professional plan and above. See the documentation.

Create a side conversation on a Zendesk ticket using email, Zendesk agent, Slack, Microsoft Teams, or child-ticket participants. Requires the Zendesk Collaboration add-on. Use List Side Conversations to inspect existing conversations. See the documentation

Updates a ticket. See the documentation.

Search for macros by name. See the documentation.

Remove specific tags from a ticket. See the documentation.

Retrieves a list of tickets. See the documentation.

Retrieves all comments for a specific ticket. See the documentation.

Retrieves all macros. See the documentation.

Retrieves available options for the Macro Category field.

Retrieves all locales. See the documentation.

Retrieves available options for the Fields field.

Retrieves a list of articles. See the documentation.

Retrieves information about a specific user. See the documentation.

Retrieves information about a specific ticket. See the documentation.

Retrieves a macro by its ID. See the documentation.

Retrieves an article by its ID. See the documentation.

Deletes a ticket. See the documentation.

Creates a ticket. See the documentation.

Add tags to a ticket (appends to existing tags). See the documentation.