Automate 2Chat workflows with AI Agents

When it comes to managing customer communication, small teams often rely on WhatsApp automation platforms like 2Chat to keep conversations streamlined and responsive. But what if your team could harness AI agents to automate updates, extract actionable insights, and drive collaboration—right within Slack, Microsoft Teams, or Discord? That’s the reality when you connect 2Chat with Runbear’s AI platform. Teams level up their communication, automate reporting, and centralize critical WhatsApp data into their daily workspace, making teamwork more efficient and data-driven.

About 2Chat

2Chat is a comprehensive WhatsApp automation solution tailored for small teams needing fast, multi-agent customer communication. With features like multi-number management, an intuitive no-code conversation flow builder, audio message transcription, group messaging, and campaign analytics, 2Chat helps sales, marketing, and support teams handle high volumes of WhatsApp chats efficiently. Its integrations with popular tools—including Slack, Google Sheets, and Zapier—further empower teams to connect WhatsApp workflows with broader company processes. Teams choose 2Chat to centralize WhatsApp activity, streamline outreach, and provide service at scale—all while retaining a personal, conversational touch with their customers. (More at 2chat.co)

Typical users include: SMB sales teams, distributed marketing squads, small support teams, and growing agencies managing multiple WhatsApp accounts for clients.

Use Cases in Practice

Integrating 2Chat with Runbear’s AI agent unlocks automation and intelligence that transform everyday team workflows. Let's dive deeper into these use cases:

1. Imagine your AI agent delivering a concise summary each morning of all important WhatsApp threads handled in 2Chat—sales leads, support escalations, or high-priority customer queries—directly in your Slack channel. This keeps every team member in the loop, reduces context switching, and helps with handoffs.
2. Need to quickly understand voice notes sent via WhatsApp? With 2Chat’s transcription and Runbear’s automation, your AI agent converts audio messages to text, summarizes the main points, and highlights follow-ups for your team—making fast collaboration effortless, even when staff work asynchronously or across languages.
3. Running a marketing push? The AI agent gathers statistics on your latest WhatsApp campaign—open rates, responses, engagement metrics—and shares an analytics chart in Slack, so marketing and sales teams always know what’s working. Want a more detailed breakdown or historical comparison? Simply ask the agent in plain English and get instant answers.
4. Searching for past customer promises or product info? Forget endless scrolling. Just ask the AI agent in Slack: 'What was the resolution to John’s issue from last week?' or 'Which products got the most customer complaints last quarter?' The agent searches synced chats and docs, giving your team rapid, context-rich answers—similar to how teams streamline FAQ handling as shown in Building AI Agents with Slack Knowledge Sources.

Combining 2Chat and Runbear doesn't just automate tasks—it puts AI-powered insight and automation at the core of your team's day-to-day operations.

2Chat vs 2Chat + AI Agent: Key Differences

Integrating Runbear’s AI agent with 2Chat transforms team collaboration by shifting from manual WhatsApp data processing to seamless, AI-powered automation. Teams save time, centralize communication in a workspace like Slack, and access real-time insights across sales, marketing, and support conversations. Here’s how teams’ everyday workflows evolve when adding Runbear to their 2Chat stack:

Implementation Considerations

Teams adopting a Runbear + 2Chat integration should plan for several practical considerations. Initial setup may require mapping 2Chat channels and numbers to your Slack or Teams environment, and configuring the AI agent’s scheduled jobs or keyword triggers to streamline the right workflows. Team training is recommended so everyone understands how to interact with the AI agent and interpret its outputs. Consider change management: transitioning from email- or dashboard-based WhatsApp management to AI-driven chat ops may require process adaptation and champion buy-in. Security and data privacy are critical—ensure your 2Chat data is synced, accessed, and shared according to compliance policies. Analyze cost-benefit by tracking time savings and improved responsiveness versus integration or licensing costs. Finally, ensure your documentation and knowledge sources are current to enable accurate AI answers.

Get Started Today

Integrating Runbear’s AI agent with 2Chat empowers teams to automate WhatsApp workflows, gain real-time insights, and centralize knowledge where team collaboration happens. While some setup and training are required, the payoff is clear—smarter communication, greater visibility, and more responsive teamwork. Ready to put the power of intelligent AI agents in your team’s hands? Start leveraging Runbear and 2Chat together today to unlock a whole new level of productivity and customer focus, just like teams do with AI-powered executive dashboards or automated KPI reporting.