Automate 8x8 Connect workflows with AI Agents

8x8 Connect helps modern businesses orchestrate multichannel communication at scale. But when you bring the power of a smart AI agent—powered by Runbear—directly into your team chat, you transform how your team accesses insights, automates campaign updates, and collaborates on critical customer interactions. Let’s explore how integrating Runbear’s AI agents with 8x8 Connect supercharges team productivity and campaign results.

About 8x8 Connect

8x8 Connect is a comprehensive CPaaS (Communications Platform as a Service) solution designed for businesses that need to manage and optimize customer interactions across SMS, voice, WhatsApp, and more. It features a no-code interface for creating, tracking, and optimizing massive multi-channel campaigns. Teams benefit from unified customer management, extensive analytics, and an easy-to-use automation builder. 8x8 Connect is ideal for marketing, support, and operations teams that rely on fast, scalable engagement with customers—making it a preferred choice for organizations that need enterprise-level communication agility without deep technical overheads. Its robust analytics and campaign orchestration set it apart as a market leader in unified communications systems for global teams and growing companies.

Use Cases in Practice

The integration of Runbear’s AI agent with 8x8 Connect truly changes how teams operate. Imagine your team receives a daily summary of all active SMS campaigns and key analytics, posted directly in Slack each morning. Questions like, “How did yesterday’s outreach perform?” can be answered in seconds by asking the AI agent, which retrieves and visualizes the latest data from 8x8 Connect right in your team conversation. Need regularly scheduled, customized reports for marketing or support? The AI agent can automatically generate and share detailed, role-specific updates—team alignment becomes effortless. Onboarding new team members or tackling a complex campaign just got easier: anyone can ask the AI agent for best practices or troubleshooting advice, drawing from synced 8x8 Connect documentation, without needing to search external files. These use cases empower teams to leverage smart scheduling automation, real-time analytics in chat, and instant internal search of critical business knowledge. The result is a team that’s empowered to move faster, stay in sync, and make smarter decisions—all within the tools they already use.

8x8 Connect vs 8x8 Connect + AI Agent: Key Differences

Using 8x8 Connect standalone enables multi-channel campaign management, but manual data analysis, reporting, and collaboration slow teams down. With Runbear's AI agent integration, communication, data retrieval, and reporting are automated within your team chat, transforming scattered workflows into seamless, real-time interaction. Teams gain instant access to insights, simplify information discovery, and automate reporting—all while reducing manual effort and increasing productivity.

Implementation Considerations

Teams adopting this integration should prepare for initial setup—including connecting their 8x8 Connect account to Runbear and setting up desired automations within their chosen chat platform. Internal stakeholders may need basic training to interact with the AI agent and trust its responses. Consideration should be given to data permissions: ensuring only the appropriate team members can access sensitive analytics or initiate campaigns via AI agent commands. Organizations must review cost-versus-savings: weigh the automation and time they unlock against current manual effort. Teams should also define data governance rules for new AI-driven workflows and confirm IT/infosec requirements for permissions and API access, ensuring organizational readiness for smarter, AI-powered collaboration and communication.

Get Started Today

Bringing AI agents into your 8x8 Connect workflows is a game-changer for team productivity, campaign insight, and agility. With Runbear, your team will spend less time switching between tools and more time driving results—right from your favorite chat platform. Getting started is straightforward, and the returns in efficiency and visibility are immediate. Ready to supercharge your team’s 8x8 Connect experience? Try Runbear’s AI agent integration and discover the future of intelligent team collaboration today!