Review 8x8 Connect metrics with AI agents

You can stop switching tabs to check campaign performance. An AI agent sends 8x8 Connect analytics right to your team chat.

Tracking multichannel campaigns is a chore when you have to log into separate apps for every update. If you connect 8x8 Connect to Slack or Microsoft Teams with an AI agent, those numbers come to you. This puts analytics directly into your team chat so you can stay focused on the conversation.

What is 8x8 Connect?

8x8 Connect is a tool for managing SMS, voice, WhatsApp, and chat messages at scale. Most teams use it for big outreach campaigns or customer support. While it tracks every detail, getting that data to decision-makers often requires messy manual exports.

How AI agents help

An AI agent handles the reporting for you. To check on yesterday's SMS results, just ask the agent in your chat. It grabs the metrics from 8x8 Connect and shares them instantly. Everyone sees the same data, which makes it much faster to decide on your next move.

Daily campaign summaries

Set the agent to post a summary of active campaigns every morning. Your team can see the numbers without digging through a dashboard.

On-demand data queries

Ask specific questions about how your outreach is doing. The agent looks up 8x8 Connect data and replies immediately, which is great for quick checks during meetings.

Automated team reporting

Schedule reports for specific groups like marketing or support. The agent pulls the right data and shares it on a schedule to keep everyone on the same page.

Quick support search

Connect your 8x8 documentation so the agent can answer technical questions. This lets anyone find setup guides or best practices without leaving the chat.

Things to consider

Before you start, decide who should be allowed to ask for data. Since metrics will appear in open channels, keep your company's privacy rules in mind. It helps to do a small test run to see which questions your team actually asks the most.

Linking 8x8 Connect to your chat app is the best way to make campaign data useful. It gets rid of manual reporting and helps the whole team stay in sync.