Team AI Agent Integration with Acquire

In today’s fast-paced business landscape, exceptional customer support—and efficient team collaboration—are mission-critical. Acquire is a leading platform that unifies customer communication channels, but even the best tools can be supercharged with intelligent automation. Enter Runbear: by integrating your Acquire workspace with a Runbear AI agent, teams are empowered to access Acquire data, automate routine tasks, and surface key insights directly from Slack, Microsoft Teams, or Discord. This integration transforms how teams support customers and each other, blending the power of Acquire with Runbear’s next-gen AI automation.

About Acquire

Acquire is a robust, all-in-one customer support platform designed for modern businesses looking to elevate their customer service. Its unified agent workspace consolidates live chat, voice and video calls, email, SMS, and social media into a single dashboard, ensuring that agents have a comprehensive view of every interaction. With powerful AI-driven bots for common queries, customizable engagement tools, and granular analytics, Acquire enables teams to operate efficiently, delivering fast, consistent, and personalized support at scale. Both growing SaaS companies and large enterprises trust Acquire to manage high volumes of multi-channel customer conversations while maintaining top-tier quality and responsiveness. Teams choose Acquire for its ability to break down silos, streamline agent workloads, and deliver actionable insights that elevate customer experiences.

Use Cases in Practice

Let’s dive deeper into how bringing a Runbear AI agent into your Acquire-powered workflows can completely reshape the way your team operates. Imagine an agent that answers support protocol questions in Slack, delivers daily summaries of Acquire’s busiest customer issues, or helps a teammate create and route new support tickets—all in natural language and without leaving your chat workspace. For example, a sales team lead might ask, "What’s the average response time for last week’s tickets?"—and the AI agent quickly analyzes Acquire’s logs and posts an interactive chart. Or, a customer care manager could set a daily digest, keeping everyone informed of shifting support priorities. Beyond rapid Q&A, agents help streamline complex processes, eliminating friction between frontline support and ops teams. Similar to our AI-powered executive dashboard solution, these agents can also summarize key Acquire analytics in Slack, giving decision makers and customer-facing teams real-time, actionable insights. With Runbear, the entire team collaborates smarter, drives higher customer satisfaction, and works with Acquire in ways that were never before possible.

Acquire vs Acquire + AI Agent: Key Differences

Integrating Runbear with Acquire transforms customer support operations from manual, reactive processes to AI-powered, collaborative automation. Without Runbear, teams depend on dashboard hopping and repetitive actions. With an AI agent inside Slack or Teams, Acquire data and actions come to your team where they already work—eliminating tab surfing, speeding up decisions, and enabling smarter, data-driven collaboration.

Implementation Considerations

Successfully integrating Acquire with Runbear’s AI agent platform requires thoughtful preparation. Teams should plan for a brief setup phase to connect Acquire to Runbear, configure agent access permissions, and determine which knowledge sources (help docs, ticket logs) to sync. Training team members to interact naturally with the AI agent is key for adoption and maximizing its value. Change management should address shifting some support processes into Slack or Teams, with clear guidelines for when to engage the AI agent versus using Acquire’s dashboard directly. Organizations should assess data governance policies to ensure synced information is secure, monitor API usage, and budget for any incremental AI-driven automation costs. By proactively preparing teams and aligning workflows, companies can achieve a seamless, scalable automation upgrade.

Get Started Today

Combining the power of Acquire and Runbear’s AI agents catapults your team’s support workflows to the next level—unlocking instant access to data, reducing operational drag, and driving superb customer experiences. Embrace this integration to free your team from repetitive tasks and empower them to focus on what matters most: building customer loyalty and growing your business. Ready to transform your Acquire experience? Start your Runbear integration today and turn your team chat into a smart automation hub for support excellence.