Use AskNicely with AI Agents

AskNicely helps teams harness the voice of their customers by gathering real-time feedback and enabling actionable insights. But what if your team could access AskNicely data, automate feedback analysis, and drive customer-centric action—all without leaving Slack or Microsoft Teams? Enter Runbear’s AI agent integration: your bridge to effortless, intelligent workflow automation and collaboration, powered by AskNicely and AI.

About AskNicely

AskNicely is a leading customer experience platform trusted by over 1,400 companies to measure and improve customer satisfaction. Designed to empower frontline teams, AskNicely collects real-time customer feedback through automated surveys and seamlessly integrates results with CRMs, help desks, and communication tools. Users benefit from features like live dashboards, reputation management, and employee coaching modules to drive actionable improvement. Companies choose AskNicely when they need timely, scalable insight into customer sentiment—and the ability to turn feedback into measurable team performance gains. By closing the loop from feedback collection to frontline action, AskNicely helps teams deliver superior, customer-focused service and marketing outcomes across industries such as retail, financial services, healthcare, and SaaS.

Use Cases in Practice

Combining Runbear with AskNicely transforms how modern teams operate. Imagine an AI agent that automatically posts NPS trend snapshots to Slack every Monday morning, empowering the entire team with fresh, actionable customer insights—no manual analysis required. Need a quick update for your customer meeting? Just ask, and the AI agent pulls the latest AskNicely feedback, highlights detractor themes, or summarizes weekly performance shifts instantly.

For frontline managers, the AI agent can comb through AskNicely responses and generate coaching suggestions tailored to your team’s needs, making it easy to foster continuous improvement with actionable advice right in your team chat. Visual learners and execs benefit too—the AI agent renders live dashboards and charts from AskNicely data, keeping everyone aligned with performance visuals.

With these use cases, your team's AskNicely workflows evolve from static dashboards and fragmented communication into a cohesive, collaborative, and dynamic customer experience engine. This shift unleashes the true power of AI agent automation—accelerating response, deepening understanding, and driving better business outcomes. For more examples of how Runbear revolutionizes common business analytics tasks, see Simplify Your Business Analytics and How to Automate KPI Reporting.

AskNicely vs AskNicely + AI Agent: Key Differences

Integrating AskNicely with Runbear transforms fragmented, manual workflows into streamlined, AI-powered automation within the team’s chat environment. Instead of digging through dashboards or relying on quarterly reviews, teams get instant feedback visibility, direct search, and proactive insights—making customer experience a constant, shared focus. Here are the practical differences you’ll see:

Implementation Considerations

Adopting integrated AskNicely and Runbear workflows brings powerful benefits, but teams must prepare thoughtfully. Initial setup requires connecting AskNicely to your Runbear AI agent and defining key reporting or coaching objectives. Team training is essential so members know how to query the AI agent and interpret its insights. Organizations should review Slack or Teams security policies to permit AI access, and ensure adherence to data governance standards when syncing sensitive feedback.

Change management is crucial: encourage open communication about the new workflow and highlight time-saving wins to drive adoption. It’s wise to start with pilot projects—like NPS summaries or coaching hints—before scaling up. Consider the ongoing cost of both platforms, but weigh it against the value of improved team productivity and faster customer response. With proper planning and a clear roll-out strategy, teams can maximize the impact of this integration.

Get Started Today

Integrating AskNicely with a Runbear AI agent unlocks a smarter, more collaborative approach to customer feedback. Your team gains instant access to critical insights, saves hours on manual analysis, and turns feedback into rapid, coordinated action. While setup and training require forethought, the payoff is a more agile, customer-focused team culture. Ready to transform your AskNicely data into a proactive team asset? Try Runbear today and see the difference smart AI agent automation can make for your team’s success.