Build CallMiner workflows with AI Agents

CallMiner is renowned for its powerful AI-driven conversation intelligence, transforming how organizations improve customer experience and performance. But what if you could take all those rich insights from CallMiner and put them directly in your team's workflow—in Slack, Teams, or Discord—using a smart AI agent that acts just like a teammate? Enter the Runbear + CallMiner integration. With Runbear, your team transforms CallMiner analytics from static dashboards into actionable, real-time conversations, enabling context-rich responses, task automation, and collaborative decision-making, all within your favorite team chat.

About CallMiner

CallMiner is a leading conversation intelligence platform that empowers organizations to analyze, understand, and improve customer interactions across all channels—voice calls, emails, chats, and social media. Leveraging advanced AI and machine learning, CallMiner uncovers hidden trends, measures customer sentiment, and drives actionable insights that fuel business growth. Teams use CallMiner for automated quality assurance, real-time agent coaching, emotion and sentiment analytics, and omnichannel performance tracking. Favored by enterprises and contact centers, CallMiner occupies a top position in the conversation analytics market for its depth of features and actionable intelligence—helping organizations unlock the full value of every customer conversation and enhance the overall customer experience.

Use Cases in Practice

Connecting CallMiner to Runbear unlocks new levels of collaboration, automation, and insight for your team. Imagine your AI agent delivering concise summaries of customer sentiment straight into a shared channel, or team members simply asking, 'What were this week's support call trends?' and getting instant, data-backed answers. No more hunting for reports or waiting for scheduled updates—your team interacts naturally with CallMiner data as part of your everyday chat. Teams can run quality and compliance checks automatically, delivering fresh reports every morning or week, and when important findings arise, your AI agent can help turn them into coordinated actions—delivering key metrics, assigning follow-ups, or summarizing action plans for everyone to see. This practical automation, paired with collaborative tools, means your CallMiner insights drive real change, faster—and your team is always one step ahead. If you want additional inspiration, see our guide on How to Automate KPI Reporting, which demonstrates how AI agents can streamline analytics and ensure timely metric delivery in chat. For more on making sense of large data sets in Slack, check out Instantly Query Excel Reports in Slack—No More Manual Data Checks.

CallMiner vs CallMiner + AI Agent: Key Differences

Integrating CallMiner with Runbear transforms siloed analytics into active, AI-powered workflows inside team chat. Instead of manual data pulls, static reports, or lengthy email chains, your AI agent automates retrieval, generates reports, and powers real-time collaboration. Teams collaborate instantly, unlock actionable insights faster, and keep everyone aligned—without switching apps.

Below is a detailed comparison of core capabilities:

Implementation Considerations

Teams adopting a workflow that combines CallMiner with Runbear should carefully consider integration setup, staff training, and data security. Ensure your organization has clear protocols for connecting sensitive CallMiner data to the AI agent, and establish permissions in Slack, Teams, or Discord channels. Team training is essential so staff know how to query, interpret, and take action on AI-driven reports. Change management is important—moving from static reporting to conversational AI insights may require cultural adaptation. Evaluate the cost-benefit of AI automation compared to manual processes, ensuring ongoing monitoring for potential data governance issues. Finally, make sure your AI agent's access is limited to only the data your team needs, maintaining privacy and compliance throughout.

Get Started Today

Empowering your team with an AI agent that brings CallMiner insights directly into your workflow is a game-changer for collaboration, speed, and data-driven decisions. Runbear makes it easy to automate reporting, surface key trends, and take action—right in Slack, Teams, or Discord. Start unlocking your CallMiner data with AI-powered automation today. Your next breakthrough in customer experience and team productivity might only be one chat command away. Ready to experience AI-driven team transformation? Try integrating Runbear with CallMiner and unleash a smarter, more agile way of working.