Use Chaport with AI Agents

Chaport is a leading customer messaging platform that helps teams communicate instantly with website visitors and customers across channels. But what if your Chaport workflows could be turbocharged—delivering insights, analytics, and customer context straight into your team's favorite chat environment? By integrating Chaport with Runbear's AI agent platform, teams can automate common support and sales tasks, enable instant knowledge sharing, and collaborate more efficiently—without leaving Slack, Microsoft Teams, or Discord.

About Chaport

Chaport is a modern, multi-channel customer messaging platform used by businesses to engage visitors, support customers, and manage live website chat. It brings live chat, chatbots, a searchable knowledge base, and integrations with channels like Facebook Messenger, Telegram, and Viber into a single inbox, streamlining support and sales conversations. Chaport suits customer service, sales, and IT teams of all sizes who seek to boost web engagement and improve response times. Its clean UI, automation features, and robust mobile/desktop apps make it a favorite for growing teams needing unified, real-time communication with prospects and customers across touchpoints. Teams use Chaport to consolidate communications, provide self-service resources, and create customized, branded messaging experiences.

Use Cases in Practice

Let’s explore how Chaport integrated with Runbear’s AI agent transforms everyday team operations. Instead of toggling between separate dashboards and copying information from Chaport into Slack or Teams, your team can interact with an intelligent agent that automatically fetches, processes, and delivers key Chaport data in real time. For example, every morning your customer support lead can receive a Slack summary of new Chaport conversations, pinpointing urgent issues and trends. Sales and support teams can ask questions—'What was the common topic in this week’s chats?' or 'How quickly did we respond to leads yesterday?'—and the AI agent pulls answers from synced Chaport data. Scheduled reports keep everyone updated; even content for proactive customer follow-up is drafted, improved, and ready to use with Chaport context. These automation and conversational abilities echo benefits found in other Runbear integrations, such as AI assistants for customer support and instantly querying knowledge sources within Slack, allowing teams to deliver faster responses and smarter outcomes.

Chaport vs Chaport + AI Agent: Key Differences

Integrating Chaport with Runbear transforms communication and data-handling from manual, app-switching processes into seamless, AI-powered team workflows. With the AI agent in Slack or Teams, teams no longer have to leave their chat environment to retrieve Chaport insights, generate reports, or automate repetitive responses. This shift not only saves time but unifies team knowledge, boosts productivity, and enables faster, smarter decision-making where your team naturally works.

Implementation Considerations

When deploying Chaport alone, teams often face challenges like context-switching between multiple tools, manual reporting, and fragmented knowledge sharing. Integration setup can be a hurdle for less technical teams—especially connecting Chaport data into team chat channels. Change management is key: teams must adapt to new workflows, ensure everyone is trained on the AI agent’s capabilities, and maintain up-to-date knowledge articles within Chaport. Data governance and permissions need review to ensure sensitive chat and customer information is only surfaced appropriately. Ongoing cost assessment is also important—evaluating subscription tiers, automation needs, and ROI. To get the most from Chaport + Runbear, teams should prepare clear use cases, allocate admin support to the Runbear setup, and communicate new processes and expectations to all team members.

Get Started Today

Combining Chaport with Runbear’s AI agent unlocks frictionless automation and collaboration right inside your team chat. Teams no longer need to juggle apps or workflows—AI-powered insights, FAQs, reports, and drafted responses are always at your fingertips. To see how your team’s Chaport workflows could become smarter, more efficient, and more collaborative, try the Runbear integration today and experience the future of customer engagement and internal communication in one move—no code required.