Integrate ClickHelp with AI Agents
Let team members ask questions in Slack or Teams and have the AI agent instantly answer using synced ClickHelp docs. Enhance your ClickHelp workflows with AI-powered automation in Slack, Teams, and Discord.
ClickHelp is a powerful AI-driven documentation tool that enables teams to easily author, manage, and deliver technical content. While ClickHelp revolutionizes documentation, integrating it with Runbear's AI agent platform brings your team’s knowledge directly into your communication tools like Slack, Microsoft Teams, or Discord. The result? Faster answers, streamlined collaboration, and automated workflows—all with your existing ClickHelp knowledge base at the core.
About ClickHelp
ClickHelp is an AI-powered documentation platform built to help teams create, manage, and distribute every type of technical content, from user manuals to complex API docs. Its real-time collaboration tools, flexible workflows, single-sourcing features, and multilingual support make it an ideal solution for software companies, product teams, and customer support organizations that need to keep their internal and external knowledge up to date. Teams choose ClickHelp for its easy authoring, versioning, branding customization, and ability to centralize all product documentation in a single, searchable hub, helping reduce friction and improve the customer experience. Its integrated AI tools further accelerate writing, reviewing, and updating complex documentation, ensuring content remains accurate and accessible.
Use Cases in Practice
Combining ClickHelp with Runbear’s AI agent takes your documentation workflows from passive portals to active, conversational team experiences. Here’s how these use cases unfold in a modern team: Instead of team members hunting through ClickHelp portals or interrupting experts, they simply ask the AI agent in Slack, 'How do we configure SSO?' and receive accurate, sourced ClickHelp answers in seconds. Documentation updates become proactive, with scheduled summaries (like, 'Here’s what changed in the API docs this week') posted automatically. Teams needing quick info—like which feature is supported or installation steps—can query ClickHelp guides in natural language and instantly retrieve the essentials. And when critical knowledge emerges in Slack—such as a detailed troubleshooting answer—the AI agent can draft it directly into ClickHelp as a new article, seamlessly capturing tribal knowledge. This integration eliminates copy-paste drudgery, ensures your knowledge base grows in real time, and keeps the whole team collaborating in their chat workspace. For teams looking to save even more documentation time, check out how to turn Slack conversations into Google Docs and see how similar knowledge flows are streamlined with AI. Likewise, if you’re eager to unlock in-chat business analytics, our guide to Simplify Your Business Analytics shows Runbear’s experience in surfacing insights from connected data.
ClickHelp vs ClickHelp + AI Agent: Key Differences
Integrating ClickHelp with Runbear’s AI agent transforms your team’s documentation workflows from manual navigation and siloed knowledge to automated, chat-based discovery and collaboration. Teams experience a shift from searching and updating docs in isolation to collaborating and retrieving expert answers on demand within Slack, Teams, or Discord. This automation boosts productivity, reduces training time, and ensures up-to-date knowledge sharing across your organization.
Implementation Considerations
When integrating ClickHelp with Runbear, teams should plan for a few key considerations: First, setting up secure knowledge sync between ClickHelp and your AI agent is crucial—ensure your documentation hierarchy and permissions are well-organized. Teams may need brief training to understand how to query ClickHelp content via natural language in chat. Change management is essential, as shifting from portal-centric documentation to conversational AI workflows requires updating internal habits and playbooks. Analyze the costs and expected productivity gains to justify the integration investment. Also, ensure organizational readiness by establishing clear protocols for updating and validating AI-generated documentation. Address data governance, particularly when sensitive or regulated documentation is involved, and confirm the Runbear agent’s access complies with your organization’s security requirements.
Get Started Today
Integrating ClickHelp with Runbear’s AI agent is the smartest way to bring your documentation to where your team already collaborates—Slack, Teams, or Discord. By transforming static knowledge bases into interactive, accessible resources, your team accelerates onboarding, slashes repetitive questions, and keeps docs fresh without extra manual work. Ready to boost your ClickHelp workflows with AI-powered automation? Try Runbear’s integration and experience a new era of documentation agility and teamwork, with AI agents fully aligned to your business needs. Start today and watch your team's knowledge become a true competitive edge!