Integrate Crisp with AI Agents

Integrating Crisp’s all-in-one messaging suite with Runbear’s powerful AI agent transforms how teams manage customer interactions and support workflows. By bridging Crisp’s robust communication tools with a smart AI agent in Slack, Teams, or Discord, your team achieves real-time automation, seamless knowledge access, and effortless collaboration—right where they already work.

About Crisp

Crisp is a leading business messaging platform designed to unify customer communications across live chat, email, social, and phone, all into one shared inbox. Teams use Crisp to simplify support, centralize conversations, and manage customer relationships efficiently. With built-in chatbots, knowledge bases, CRM tools, and automated workflows, Crisp empowers support, sales, and operations teams to handle inquiries from every channel in one holistic space, driving faster responses and total visibility over every customer touchpoint. Businesses—from startups to enterprises—turn to Crisp for scalable customer engagement and cutting-edge support experiences, making it a go-to hub for high-performing, multi-channel teams across industries. Learn more at crisp.chat.

Use Cases in Practice

Runbear + Crisp unlocks new levels of team productivity by putting an AI agent at the heart of your workflow. With intelligent automation embedded in Slack or Teams, your team can receive daily Crisp ticket summaries, ask questions and get instant answers from the Crisp knowledge base, generate insightful customer reports, and manage Crisp conversations—all through everyday chat. For example, support teams stay ahead with automated morning briefings, while sales teams can instantly surface top customer pain points. These use cases don't just streamline support—they transform how your whole company connects with customer data in Crisp. If you’re interested in similar AI-powered reporting workflows, check out our detailed guide on How to Automate KPI Reporting, or explore how AI agents can Save Time on Documentation: Turn Slack Conversations into Google Docs to further boost efficiency.

Crisp vs Crisp + AI Agent: Key Differences

Integrating Runbear’s AI agent with Crisp moves your team from manual, fragmented support tasks to fully automated, collaborative workflows. Instead of chasing updates or hunting for information, teams interact naturally with an intelligent AI agent in Slack or Teams. This automated approach enables faster data access, real-time reporting, streamlined collaboration, and reduced manual effort—freeing support teams to focus on customers.

Implementation Considerations

Deploying AI agent automation for Crisp means preparing for several changes. Teams should plan for an initial setup period, including connecting accounts and mapping out the most valuable automations. Training is essential: team members must learn how to interact naturally with the AI agent and trust its recommendations. Change management may be required as workflows shift from manual ticketing to conversational automation. Leaders should carefully evaluate data permissions, ensuring customer data synced from Crisp stays secure and compliant with company policies. Costs should be weighed against anticipated savings in time and support efficiency. Finally, success depends on active champions who encourage team adoption and configure the most impactful automations—ensuring the new workflow aligns with real support needs.

Get Started Today

The future of team productivity lies in bringing AI agents directly into your collaboration hubs. By integrating Crisp with Runbear, your team can move beyond manual support tasks, unlock real-time customer insights, and build a proactive, data-driven support culture. Start your journey toward smarter, more efficient Crisp workflows with Runbear today—and watch your team’s impact grow with every AI-powered conversation. Ready to supercharge your Crisp support? Try the Runbear integration and realize what true automation can do for your business today.