Integrate Customer.guru with AI Agents
AI agent posts automated NPS analysis from Customer.guru to team channels, saving hours on manual reporting and boosting visibility. Enhance your Customer.guru workflows with AI-powered automation in Slack, Teams, and Discord.
Customer feedback is the heartbeat of continual business improvement—but making sense of it all isn’t always easy. Enter Customer.guru, a trusted tool for capturing Net Promoter Score (NPS) feedback and customer sentiment. Now, imagine powering up those insights with an AI agent right inside your team's chat: automating repetitive work, uncovering trends, and keeping everyone on the same page. With Runbear’s AI agent platform, teams can transform their Customer.guru workflows into interactive, real-time, and highly collaborative cycles of feedback and action.
About Customer.guru
Customer.guru is a cloud-based platform for measuring and tracking customer satisfaction via the Net Promoter Score (NPS) methodology. Designed to help businesses collect high-quality feedback, it makes sending automated, branded NPS surveys effortless and enables detailed segmentation by customer demographics or behavior. Teams benefit from powerful analytics to spot trends and improve customer loyalty. Customer.guru stands out for its usability, high response rates, and robust integration options, making it popular with e-commerce stores, SaaS providers, and any business striving for top-tier customer experience. Its core features include automated surveys, smart segmentation, real-time analytics, and smooth connections to over 1,000 business tools—including leading CRMs and marketing platforms.
Use Cases in Practice
When you connect Customer.guru with Runbear’s AI agent, your team workflows become significantly more intelligent and seamless. Let’s look under the hood of four practical use cases:
First, recurring NPS reporting gets a major upgrade—an AI agent automatically posts weekly or monthly summary reports in Slack, ensuring your entire team stays informed without anyone needing to lift a finger. For example, product managers can review trends every Monday morning, and customer success teams can quickly drill down on shifts in satisfaction.
Second, any team member can simply ask the AI agent in chat for the latest NPS, a segment breakdown, or even specific customer feedback—no need to log into Customer.guru or wait for monthly reports. This on-demand access accelerates data-driven decision-making, especially for fast-moving SaaS and e-commerce teams facing daily customer challenges.
Third, leverage the AI agent to analyze open-ended Customer.guru feedback for recurring themes or churn signals without hours of spreadsheet work. The AI automatically summarizes sentiment trends, highlights urgent negative feedback, and even visualizes findings right inside Slack—similar to how teams can instantly query Excel reports in Slack.
Finally, make customer insights part of every conversation—not just stuck in siloed reports. With Runbear’s knowledge sync, AI agents can enrich internal Q&A by factoring in Customer.guru data alongside docs from Notion, Google Drive, or Confluence. Need to justify a product change? Just ask the agent for supporting customer quotes and stats.
By embedding Customer.guru insights within team chat through an AI agent, your feedback loops are faster, collaboration is frictionless, and the path from data to action is shorter than ever.
Customer.guru vs Customer.guru + AI Agent: Key Differences
Integrating Customer.guru with Runbear transforms feedback management from siloed manual processes into AI-powered, collaborative workflows. With Customer.guru alone, accessing reports and analyzing NPS data often requires switching apps and manually aggregating insights. Runbear’s AI agent automates recurring tasks, surfaces insights in chat, and allows team members to interact naturally with Customer.guru data—unlocking a faster, more collaborative, and always-on approach to customer experience management.
Implementation Considerations
While Customer.guru offers robust NPS capabilities, teams may face hurdles when trying to maximize its impact across departments. Without automation, manual report compiling, sharing, and analysis can be time-consuming, especially as feedback volume grows. Teams must also manage secure integrations, ensuring only appropriate data access within channels like Slack. Change management is essential: team members will need training to interact naturally with AI agents, understand privacy boundaries, and adopt new workflows. Evaluate your organization's readiness by reviewing current feedback loops, data governance policies, and permissions for both Customer.guru and chat platforms. Anticipate a short learning curve, but with proper onboarding and clear guidelines, your team can quickly unlock significant gains in speed, transparency, and customer insight.
Get Started Today
In today’s customer-driven landscape, fast, actionable insights can make or break your advantage. Integrating Customer.guru with Runbear’s AI agents brings customer feedback into the center of team decision-making—automated, analyzed, and always accessible. While new workflows require some preparation, the payoff is smarter teams, faster learning cycles, and more engaged customers. Ready to put real intelligence behind your customer experience program? Try Runbear’s Customer.guru integration and watch your team move from feedback to action, effortlessly.