Team AI Agent Integration with Delighted

Delighted has revolutionized how companies collect and act on customer feedback, but surfacing insights often means shifting between platforms and manual effort. When combined with Runbear’s powerful AI agent platform, Delighted workflows instantly become collaborative, actionable, and automated—right inside team chat tools like Slack and Microsoft Teams. With AI agents deeply integrated, teams unlock seamless feedback analysis, smart reporting, and faster customer response, all from the workspace they use every day.

About Delighted

Delighted is a user-friendly customer experience platform trusted by businesses to capture and act on real-time feedback. With its hallmark NPS surveys and customizable survey builder, Delighted empowers companies to quickly measure customer satisfaction and loyalty. Features like advanced analytics, immediate feedback collection, and seamless integrations make it a favorite among customer success, marketing, and product teams. Organizations use Delighted not just to monitor satisfaction but to rapidly identify and respond to changing customer needs, while its integrations allow feedback to flow into the tools teams rely on most. Delighted stands out for its simplicity, powerful analytics, and ability to drive continuous improvement through actionable insights. Learn more at delighted.com.

Use Cases in Practice

When you connect Delighted with Runbear, your team moves from isolated feedback monitoring to real-time, collaborative action. Imagine your Monday kick-off: instead of logging in to multiple tools, your AI agent brings a crisp, scheduled summary of NPS scores and top customer comments right into Slack, for everyone to see and discuss. Need a quick trend analysis before a leadership meeting? Just ask the AI agent in your channel—"Show last month’s Delighted feedback by product area"—and receive an instant, easy-to-read summary. If patterns emerge, your team can visualize them with automated charts, like customer satisfaction over time, rendered natively in Slack for group brainstorming.

Beyond analytics, AI agents take the lead in customer follow-up. Instead of sifting through feedback and composing messages from scratch, your team can prompt the agent to draft empathetic, on-brand responses based on the latest Delighted data. A marketing manager, for instance, can request response templates for a group of detractor scores and immediately customize outreach. This level of automation means every team member can access, share, and act on Delighted insights quicker—eliminating email threads, duplicated effort, and knowledge silos. For teams focused on streamlining their KPI reporting, this integration brings the same report automation and chat-native analytics—now supercharged with customer experience data.

Delighted vs Delighted + AI Agent: Key Differences

Integrating Delighted with Runbear transforms manual, siloed feedback analysis into collaborative, AI-powered workflows. Teams get instant access to insights, scheduled reports, and action-ready feedback—right in their workspace. This reduces context switching, eliminates tedious data retrieval, and fosters proactive team conversations around customer experience.

Implementation Considerations

Before adopting this integration, teams should consider initial setup—syncing Delighted data with Runbear and configuring permission levels for AI agents to access feedback and analytics. Team training is recommended to familiarize members with the new AI agent-powered workflows, especially best practices for querying insights and managing automated reports. Change management may be necessary as teams shift from manual data pulls to proactive, chat-first interactions. Carefully review security permissions and data governance protocols to ensure compliance with organizational policies, as Delighted data may include sensitive feedback. Conduct a cost-benefit analysis: for most mid-sized to large teams, AI agent automation delivers time savings and better cross-department collaboration, but smaller teams should assess usage needs to justify integration investment. Successful rollouts often include clear process documentation and demos to help team members embrace AI-driven collaboration.

Get Started Today

The future of customer experience management lies in smart, collaborative automation. By integrating Delighted with a Runbear AI agent, your team transforms feedback analysis—from after-the-fact reports to live, actionable insights inside your daily workflow. With less busywork and smarter NPS processes, your team can focus on delighting customers—not chasing down data. Ready to supercharge your Delighted workflows? Try Runbear today and experience a more connected, actionable approach to customer feedback.