AI Agent Solutions for Dialpad

Dialpad transforms unified communications for modern teams, but managing call data, voicemails, and team insights often requires tedious manual steps. By adding a Runbear AI agent to your Slack, Teams, or Discord, you turbocharge your Dialpad workflows—unlocking the power of AI-driven automation and team collaboration in the very chat channels you use every day.

About Dialpad

Dialpad is a leading unified communications platform designed for forward-thinking teams and organizations. It seamlessly blends voice calls, instant messaging, video meetings, and integrated customer support into a single digital workspace. With cloud-based phone systems, live transcription, AI-powered meeting summaries, and robust support channels, Dialpad empowers teams to collaborate efficiently from anywhere. Whether you’re a sales-driven enterprise, a distributed customer support team, or a growing startup, Dialpad provides the flexibility and intelligence to unify workflows and transform how you communicate inside and outside your business. Teams choose Dialpad to consolidate fragmented tools, streamline communication, and boost overall productivity in today’s hybrid work landscape.

Use Cases in Practice

With Runbear, your team doesn’t just communicate—they act intelligently with Dialpad data, directly within Slack, Teams, or Discord. Imagine scheduled AI agents posting call recaps every Monday morning, fielding on-the-fly analytics queries ('How many calls closed deals this week?'), and auto-highlighting urgent voicemails in your team’s support channel. For fast-moving organizations, this means less time wasted on manual searches and repetitive updates and more focus on high-value collaboration.

Let’s dig deeper: You can deploy a Runbear AI agent to listen for the keyword "summary" in your #sales channel and instantly surface the latest Dialpad performance insights. Run scheduled jobs to auto-archive and summarize team calls for compliance without anyone lifting a finger. Or let an AI agent convert Dialpad call actions into shared to-do lists, much like how teams already use Runbear to turn Slack conversations into organized Google Docs or to automate KPI reporting without spreadsheets.

By bringing Dialpad and Runbear together, you create a ‘brain’ for your communication stack—one that listens, understands, and acts, keeping your entire team informed, accountable, and free from the grunt work.

Dialpad vs Dialpad + AI Agent: Key Differences

Integrating Runbear with Dialpad revolutionizes how your team manages calls, messages, and analytics. Alone, Dialpad excels at unified communications and built-in AI, but teams often struggle to extract actionable insights, surface trends, or keep all members in the loop. With Runbear AI agents, key processes are automated, reports are scheduled, and important data flows directly to your team’s primary collaboration tool—eliminating manual work and boosting alignment.

Implementation Considerations

While Dialpad offers excellent built-in communications features, teams adopting advanced automation must prepare for change management and process alignment. Initial setup requires connecting Dialpad with Runbear in your chat tool of choice, aligning permissions, and configuring scheduled jobs or keyword triggers. Team members may need coaching to interact with AI agents and trust automated workflows. Budget planning is important as AI add-ons may introduce incremental costs, and attention to data governance is needed when syncing call, message, or support information into shared chat channels. Ensure organizational readiness by piloting integration, documenting new processes, educating end users, and defining compliance protocols for recorded calls or automated summaries. With thoughtful preparation, teams can minimize friction and unlock the next level of workflow automation.

Get Started Today

Integrating Dialpad and Runbear makes the dream of intelligent, automated teamwork a reality—bringing actionable Dialpad insights, analytics, and documentation right to your chat channels via AI agents. Teams save time, reduce repetitive work, and keep everyone aligned without switching apps or hunting down data. Start your journey towards smarter collaboration today—deploy a Runbear AI agent with Dialpad and watch your team’s productivity soar. Ready to experience the transformation? Get started now and see AI-powered workflows in action.