Team AI Agent Integration with DigiCert

DigiCert is the backbone of digital trust for many organizations, providing essential security certificates and safeguarding online transactions. But as teams manage increasing volumes of certificates and navigate strict compliance demands, manual tracking in DigiCert alone can slow productivity and increase operational risk. By integrating DigiCert with Runbear’s AI agent platform, teams can tap into automated workflow intelligence, bring certificate management directly into Slack or Teams, and ensure no critical update gets missed. Let's explore how AI agents turn DigiCert workflows into a true powerhouse for team security and efficiency.

About DigiCert

DigiCert is a global leader in digital certification and Public Key Infrastructure (PKI) solutions, providing secure, trusted connections for websites, organizations, individuals, and devices. Its comprehensive portfolio covers TLS/SSL certificates to secure web traffic, code signing certificates for software integrity, document signing for trusted digital transactions, and secure email (S/MIME) certificates to protect communications. DigiCert’s solutions are trusted by millions of businesses, governments, and enterprises that require the highest assurance in digital security. Teams adopt DigiCert to safeguard sensitive data, streamline compliance with global regulations, and project trust to customers and partners across digital channels. Its robust platform, reliability, and broad compatibility make it a first-choice security solution for organizations of all sizes.

Use Cases in Practice

Runbear’s AI agents revolutionize how teams interact with DigiCert by moving key certificate workflows into the chat tools they already rely on every day. Imagine a scenario where, instead of logging manually into the DigiCert portal and cross-referencing spreadsheets, your security team simply asks in Slack, 'When do our SSL certificates expire?' and gets an instant, detailed report. AI agents can also proactively deliver scheduled expiry summaries so your team is always ahead of critical renewals. For organizations juggling compliance, Runbear can automate reminders and consolidate DigiCert status updates into regular audits, reducing the manual overhead of compliance tracking.

Beyond automated reporting, AI agents can answer team questions about DigiCert policies, renewal workflows, or the differences between SSL and code signing certificates by syncing to your internal documentation. This makes DigiCert knowledge searchable and actionable across your team, minimizing confusion and ensuring best practices are accessible to all. By surfacing core DigiCert data in natural language conversations, your team can instantly track progress, ask policy questions, and coordinate on crucial security decisions without ever leaving Slack or Teams.

For teams managing other line-of-business apps, the benefits multiply — as seen in our guides on Instantly Query Excel Reports in Slack—No More Manual Data Checks and How to Automate KPI Reporting, Runbear’s AI-powered scheduled summaries and collaborative analysis extend seamlessly into security and compliance workflows powered by DigiCert.

DigiCert vs DigiCert + AI Agent: Key Differences

Integrating DigiCert with Runbear transforms certificate management from a manual, error-prone process to a dynamic, AI-driven workflow. Teams shift from siloed access and one-time checks to continuous monitoring, real-time collaboration, and searchable knowledge directly in their chat tools. AI agents empower team members to get answers, automate tasks, and surface key security insights within the communication tools they use every day.

Implementation Considerations

While DigiCert provides airtight digital trust, teams still face hurdles around real-time access, collaboration, and workflow automation. Setting up AI agent workflows requires connecting DigiCert data to Runbear and providing clear team training on how to interact with the AI agent inside Slack or Teams. Change management is crucial—roles must be defined to avoid confusion over who manages certificate requests or responds to expiry warnings. Teams should review security permissions and data governance policies to ensure only the right people can access sensitive DigiCert data via chat. Finally, leaders must assess cost vs. benefit, ensuring that automated reporting, policy Q&A, and scheduled AI agent-driven summaries align with compliance requirements and organizational readiness. Preparing well and piloting with one workflow (like scheduled expiry summaries) can help ensure successful, smooth integration.

Get Started Today

Bringing DigiCert and AI agents together unlocks a smarter, more secure, and collaborative approach to certificate management. Teams reduce manual workload, get actionable insights where work happens, and stay proactive about compliance and security risks. As security demands increase, the combination of DigiCert’s digital trust and Runbear’s AI agent automation is a game-changer for modern teams. Try integrating DigiCert with Runbear today and see your certificate workflows—and your team's efficiency—transformed.