Integrate Dovetail with AI Agents
AI agent delivers Dovetail research summaries, pain points, and trends directly in team channels—no context switching. Enhance your Dovetail workflows with AI-powered automation in Slack, Teams, and Discord.
Dovetail revolutionizes how teams collect, analyze, and leverage customer feedback. Yet, the full power of these insights is often limited by access and context switching. Runbear’s AI agent integration bridges this gap—bringing Dovetail data, analysis, and collaborative decision-making right into your team’s Slack, Microsoft Teams, or Discord channels. Discover how teams can supercharge their Dovetail workflows, automate feedback reporting, and empower everyone to harness customer insights, all powered by conversational AI agents.
About Dovetail
Dovetail is a leading Customer Insights Hub designed to help organizations collect, analyze, and activate customer feedback for better decision-making. By centralizing research data—support tickets, user interviews, surveys—Dovetail turns fragmented insights into actionable themes, powered by robust AI-driven analysis. Its core features include Channels for real-time feedback classification; Ask Dovetail for direct, evidence-backed answers in communication platforms; and Recruit to streamline participant management. Dovetail is trusted by teams in product, research, and CX across industries who need a scalable, collaborative hub for customer understanding, making it a favorite among user research and product development professionals aiming for customer-centric outcomes. Teams adopt Dovetail to break down research silos, speed up insight-to-action cycles, and ensure that every customer voice guides product strategy.
Use Cases in Practice
The real magic happens when teams deploy a Runbear AI agent alongside Dovetail. Your AI agent becomes a research partner that syncs Dovetail’s customer insights with your chat tools, answering ad hoc questions like “What are our top pain points this quarter?” or “Show a chart of negative feedback by product area.” Imagine scheduling weekly reports that summarize NPS comments as actionable charts, or letting sales and product teams surface and discuss case studies in real time without leaving Slack. By layering AI agent automation atop Dovetail’s qualitative research, teams streamline knowledge sharing, close collaboration gaps, and drive faster, more customer-centric decisions.
For example, a product team might use the AI-powered executive dashboard to add visual summaries of Dovetail’s research highlights to their daily standup. Meanwhile, CX leads can schedule automated digests for leadership, using a workflow similar to our automated KPI reporting system. And just as with our internal search solution, combining Dovetail insights with synced docs ensures every team member can quickly find evidence-based answers to strategic questions.
Dovetail vs Dovetail + AI Agent: Key Differences
When teams use Dovetail on its own, valuable insights often stay locked in its platform, requiring manual searching and reporting. Integrating Dovetail with Runbear transforms these manual, siloed processes into automated, AI-powered workflows right inside your team’s chat. Runbear AI agents do the heavy lifting—retrieving customer insights, summarizing data, and keeping everyone aligned, all without needing to leave Slack, Teams, or Discord.
Implementation Considerations
Adopting Dovetail with Runbear requires some organizational prep. Teams should identify which Dovetail projects or segments to sync with the AI agent, and establish access controls to ensure sensitive feedback data is only visible to appropriate team members. Training is essential: team members must understand how to interact with the AI agent for maximum value—using natural language queries, contextual prompts, and scheduled requests. Admins should plan for adjustments in workflow, ensuring that automated summaries and findings are surfaced at the right cadence without overwhelming channels. There’s a modest learning curve as team members shift from manual analysis to AI-powered insights; change management and clear documentation will help smooth the transition. Make sure your IT and data governance teams validate permissions and data flows to uphold compliance and privacy standards.
Get Started Today
Integrating Dovetail with Runbear’s AI agent unlocks a new era of customer insight-driven decision making for teams. By automating research retrieval, surfacing actionable themes, and embedding insights where conversations already happen, teams accelerate collaboration and impact—without the usual knowledge bottlenecks. Ready to experience the future of customer research? Empower your team by bringing Dovetail data to life with AI-powered automation. Get started with Runbear, and make every team member your next insights champion.