Automate Elevio workflows with AI Agents

Elevio is a powerful customer education platform, helping organizations provide contextual, in-app support and reduce support workloads. But what if Elevio’s knowledge, insights, and analytics could flow instantly into your existing team workflows—without manual effort, siloed dashboards, or endless app-switching? That’s where Runbear’s AI agent platform comes in, empowering your team to fully leverage Elevio from within Slack, Microsoft Teams, or Discord. By integrating Elevio with an AI agent powered by Runbear, your team’s knowledge sharing, collaboration, and support processes become smarter, faster, and dramatically more effective.

About Elevio

Elevio is an advanced customer education solution that embeds contextual help directly into your product. Its features include in-app support via assistants and hotspots, a robust self-service knowledge base, proactive surfacing of help content, and powerful analytics on user interactions with support resources. Teams adopt Elevio to empower users with instant answers, deflect inbound support tickets, and gain vital insights into knowledge gaps. Organizations across SaaS, e-commerce, and enterprise tech use Elevio to boost user adoption, satisfaction, and reduce support overhead—making it an essential tool for modern, customer-focused teams looking to scale efficient self-service support and product guidance efforts without overloading frontline support staff or developers, and to foster a data-driven approach to customer education.

Use Cases in Practice

Runbear’s AI agent unlocks the true potential of Elevio by embedding its knowledge and analytics right where teams collaborate. Imagine a typical customer success team: instead of logging into Elevio separately, team members simply ask questions in Slack like "What are the most viewed help articles this week?" or "Summarize new Elevio content added this month." Your AI agent fetches precise answers on the spot. Scheduled jobs keep your team informed, posting weekly engagement stats, top questions, or flagged documentation gaps—transforming reporting from a tedious chore into a proactive team habit. When knowledge base content in Elevio gets stale or reveals recurring user issues, the AI agent surfaces these points in Slack, prompting instant discussion and rapid improvement. From automating routine reporting to facilitating real-time search and collaborative editing, teams using Elevio with Runbear gain a practical edge. These use cases mirror what forward-thinking teams already achieve with smart scheduling and automated KPI reporting, but now, tailored specifically for customer education and support documentation workflows.

Elevio vs Elevio + AI Agent: Key Differences

Elevio alone streamlines customer education inside your app, but integrating with Runbear transforms static content into dynamic, collaborative workflows. AI agents bring real-time Elevio insights into team chat, enable scheduled analytics, automate knowledge sharing, and foster continuous knowledge base improvement—turning manual, siloed processes into seamless, AI-powered automation.

Implementation Considerations

When adopting Elevio workflows, teams often face hurdles such as ensuring everyone actually leverages knowledge base resources, manually checking analytics, and bridging the gap between support and product teams. Change management and training are critical, as new support processes must be clearly communicated and adopted organization-wide. Integrating Elevio data into everyday tools like Slack or Teams typically requires custom development or manual copy-paste, which breaks workflow momentum. Further, teams must consider data governance—deciding who can access which content in Slack—and ensure AI agent permissions are tightly managed to protect internal documentation and analytics. Evaluating ROI involves looking at reduced support ticket volume, improved customer satisfaction scores, and time saved on reporting. For long-term success, organizations should plan for regular team training, review security settings, and set up feedback loops to inform continuous knowledge base improvement.

Get Started Today

Integrating Elevio with Runbear’s AI agent takes your team’s customer education efforts to the next level. Instead of leaving valuable insights stuck inside Elevio dashboards or hoping team members remember to check for updates, AI agents deliver the right knowledge, at the right time, in the context where your team already collaborates. The result: faster support, smarter product guidance, and continuous knowledge base improvement—with less manual work. Ready to unlock the full power of Elevio for your team? Try out Runbear’s Elevio integration and experience next-generation AI automation inside your team chat today.