Build Front workflows with AI Agents

Front is the gold standard for collaborative customer communication, powering unified inboxes for teams handling email, chat, and social channels. But what if your team could access Front’s strengths, automate tedious workflows, and get instant insights—right from Slack, Microsoft Teams, or Discord? By connecting Front with Runbear’s AI agent platform, your Front workflows become conversational, automated, and actionable—boosting team collaboration and customer response speed without ever leaving your team chat.

About Front

Front is a modern customer communication hub trusted by thousands of teams worldwide. It consolidates all customer messages—from email, SMS, chat, and social channels—into a single omnichannel inbox. With powerful collaboration tools like shared drafts, internal comments, and discussion threads, Front ensures seamless teamwork and contextual customer engagement. Its automation engine and reporting features let teams reduce response times and monitor service quality at scale. Typical users include customer success, support, and account management teams that require fast, precise responses with team-wide visibility. Teams choose Front to improve transparency, streamline collaboration, and deliver a world-class customer service experience without the chaos of siloed inboxes or missed messages.

Use Cases in Practice

Integrating Front with Runbear doesn’t just bring more automation— it unlocks truly intelligent workflow enhancements for any team. Let’s explore four proven scenarios where AI agents supercharge the way your team handles communications and support. For instance, imagine your support team no longer digging into Front for metrics: instead, a scheduled AI agent posts daily inbox stats right in Slack. Or, when team members are stuck on how to reply to a tough customer conversation, they just ask the AI agent for suggestions, leveraging both Front knowledge and internal docs for context. Even onboarding new team members becomes faster—team members can query for policy or process answers and instantly pull correct info from Front and attached resources, similar to the seamless Q&A support outlined in Building AI Agents with Slack Knowledge Sources and AI Assistants for Customer Support. Through scheduled jobs, AI-powered summaries, and knowledge synch, your workflows become less scattered, more responsive, and more aligned—regardless of which team member is asking or where they are. Whether it’s auto-summarized KPI reports or context-driven follow-ups, these workflows help any team move faster and smarter.

Front vs Front + AI Agent: Key Differences

Integrating Front with Runbear radically simplifies team collaboration and automation. With Front alone, teams rely on manual checks, fragmented notifications, and siloed reporting. Runbear’s AI agents add conversational workflows, smart reporting, and knowledge retrieval right inside your chat tools, transforming scattered manual processes into seamless, AI-powered productivity for any team.

Implementation Considerations

Rolling out Front with deep automation involves several practical challenges. Teams may face change management hurdles as members adjust from siloed emails to a shared, transparent workspace. Training is essential to help everyone leverage collaboration tools and automation rules effectively. Integrating AI agents like those powered by Runbear requires careful setup: teams must define what information the agent can access, ensure permissions match security best practices, and plan data governance for customer privacy. Organizations should prepare for initial setup time, evaluate integration costs, and set up policies for handling AI-generated content. To ensure a smooth transition, invest in ongoing team education, conduct pilot deployments, and establish clear feedback loops for improving workflows.

Get Started Today

Bringing Front and Runbear together transforms siloed customer conversations into true team intelligence, delivering AI-powered automation that sharpens your team’s focus and response. With smarter inbox summaries, on-demand analytics, and context-rich answers at your fingertips inside Slack or Teams, any team can deliver faster, more consistent customer support—no extra dashboards needed. Ready to revolutionize your team's Front workflows? Try the Runbear integration today and empower your AI agent to do the heavy lifting, so your team can do their best work—together.