Automate Gong workflows with AI Agents

Gong has revolutionized revenue intelligence by providing sales, customer success, and marketing teams with deep insights into customer conversations. But teams often struggle to turn those insights into daily action, and collaboration gaps can emerge when critical Gong data sits outside where teams work. That’s where Runbear comes in: integrating a smart AI agent with Gong and your team chat tool enables every team member to query data, surface insights, and automate revenue workflows—right inside Slack, Microsoft Teams, or Discord.

About Gong

Gong is a leading Revenue Intelligence Platform designed for sales, customer success, and marketing teams. It captures and analyzes customer interactions—calls, emails, meetings—using advanced AI to extract key insights. Gong’s platform provides conversation intelligence, deal execution tracking, coaching functionalities, and customer engagement tools, helping teams optimize strategies, forecast accurately, and execute consistently. Its users value Gong for transforming conversation data into actionable outcomes that drive revenue, shorten sales cycles, and enhance overall team performance in competitive go-to-market environments. Teams typically adopt Gong for its ability to deliver objective, data-backed visibility into what’s truly happening in customer communications and opportunities.

Use Cases in Practice

With Runbear, Gong’s powerful analytics and conversation intelligence become directly accessible and actionable for your team within chat. Imagine after a key call, your AI agent posts a concise summary from Gong right in your channel, sparing your team from combing through recordings. Need an update on a deal? Anyone can ask the AI agent in Slack: 'What’s the latest status of the Acme renewal?' and instantly receive data from Gong. AI agents can also run scheduled jobs, posting weekly revenue dashboards rendered as visual charts. For high-velocity teams juggling multiple calls, the agent powers instant search—just ask, 'Show me all Gong calls mentioning budget concerns last quarter.' This approach not only boosts collaboration but mirrors productivity gains from AI assistants for business analytics and real-time Slack reporting for Excel. Teams using Runbear unlock frictionless workflows, centralize knowledge, and spend more time selling and less time searching.

Gong vs Gong + AI Agent: Key Differences

Integrating Gong with Runbear’s AI agents transforms sales and revenue operations from manual review and data searching to conversational, automated insights within your team’s favorite chat tool. What once took toggling across interfaces and export routines is now handled in Slack with a quick question or on a scheduled basis, keeping the team focused, data-driven, and proactive.

Implementation Considerations

Implementing Gong with Runbear’s AI agent brings major benefits, but teams should proactively prepare for success. First, ensure data sources (Gong accounts, call recordings, note exports) are properly integrated and permissions are managed securely. Workflow design—deciding which summaries or dashboards matter most—requires collaboration between sales leaders and RevOps. Team training is crucial: teach team members how to converse with the AI agent and interpret Gong data in chat. Change management involves helping team members shift routine reporting and information requests to the AI agent, reducing reliance on manual processes. Lastly, review data governance policies; sensitive customer data must be handled per company security standards. A pilot rollout with feedback sessions helps refine integration and boost adoption.

Get Started Today

Combining your Gong investment with Runbear’s AI agent supercharges your team’s daily workflows—eliminating friction, improving data access, and driving real collaboration inside Slack, Teams, or Discord. By letting AI agents power your Gong insights and automate reporting, you transform how your team operates: smarter, faster, and more connected. Don’t let valuable revenue intelligence get lost in silos—start your Gong + Runbear journey now and experience actionable AI for your team’s most valuable conversations.