AI Agent Workflow Automation for Infobip

In a world where customer engagement happens across dozens of channels, leading teams need streamlined processes and instant access to actionable data. Infobip is the global platform powering customer communication for thousands of businesses, but what if your team could run smart Infobip campaigns and retrieve analytics directly from Slack or Teams? With Runbear AI agents, your Infobip workflows become natively collaborative, automated, and accessible—turning every team chat into a command center for omnichannel communication.

About Infobip

Infobip is a leading global cloud communications platform empowering businesses to connect and engage with customers through SMS, email, voice, WhatsApp, Viber, and more. Offering omnichannel marketing automation, conversational AI, and cloud contact center solutions, Infobip serves everyone from digital natives to enterprise giants seeking scalable, reliable, and innovative customer engagement. Its comprehensive platform enables marketing, support, and operations teams to orchestrate complex customer journeys, analyze messaging performance, and deliver timely communications on a global scale. With a reputation for best-in-class reliability and trusted by 10,000+ B2B customers worldwide, Infobip is often the backbone of a modern team’s customer engagement stack. Teams adopt Infobip to unify their messaging, boost personalization, and drive results across every digital channel.

Use Cases in Practice

Let’s explore how combining an intelligent Runbear AI agent with Infobip supercharges your team’s communication workflows. Instead of juggling dashboards, spreadsheets, or manual reporting, your team simply chats with the AI agent in Slack or Teams to launch campaigns, pull analytics, or manage contacts. Imagine scheduling tomorrow’s WhatsApp outreach campaign with a single prompt, or instantly generating a multi-channel report that’s posted directly for your team’s review—no more context switching, copy-pasting, or forgotten follow-ups. In practice, a customer support lead might ask the AI agent to consolidate all outbound support follow-ups for the week, while a marketing manager schedules automated SMS blasts and tracks performance—all from the same team chat. These scenarios not only save hours but also strengthen cross-team visibility. If you’re looking for similar collaboration-enhancing ideas, check out our guide on Instantly Query Excel Reports in Slack—No More Manual Data Checks, which shows how AI agents deliver real-time insights straight to your team workspace. The four use cases below show just how practical and powerful this combination can be.

Infobip vs Infobip + AI Agent: Key Differences

Integrating Infobip with Runbear transforms messaging and automation workflows for teams. With a smart AI agent directly inside Slack or Teams, teams move from manual campaign management, ad-hoc analytics, and isolated customer engagement to seamless automation, instant data access, and collaborative operations—all from their chat workspace. The jump from standalone Infobip to a Runbear-powered workflow means smarter, faster, and more connected team action.

Implementation Considerations

Deploying Infobip as part of a broader workflow requires careful consideration. Teams should plan for initial configuration and ensure all members are trained on integrating AI agent prompts into daily communications. Setting up secure access and managing permissions for the AI agent is critical—especially when dealing with sensitive customer data. Also consider the costs and benefits: while automation increases efficiency, ensure your team is ready for change management, and consider investing time in knowledge sync and scheduled workflow reviews. Data governance policies must be established, and team leads should set clear guidelines on when to use AI-powered automations versus manual actions. Success depends on readiness to adapt, willingness to standardize processes, and aligning AI agent workflows with organizational compliance standards. To see how similar challenges manifest in other AI-powered tools, check out our AI Assistants for Customer Support and Simplify Your Business Analytics articles.

Get Started Today

The combination of Infobip and Runbear AI agents redefines what’s possible for team collaboration, automation, and omnichannel communication. Teams gain streamlined access to insights, powerful automation for campaigns, and a single AI-powered teammate that orchestrates workflows right from Slack or Teams. As you look to future-proof your communication stack, integrating Runbear ensures your team is smarter, more agile, and ready to meet customers wherever they are. Ready to experience seamless, AI agent-powered Infobip workflows? Activate your integration today and unleash your team’s full potential.