Build LoyaltyLion workflows with AI Agents

LoyaltyLion empowers e-commerce teams to build effective customer loyalty programs—but when paired with a smart AI agent from Runbear, your team's LoyaltyLion workflows become seamless, collaborative, and insight-driven. Imagine accessing real-time member stats, reward summaries, and actionable loyalty insights right inside Slack or Microsoft Teams. Integrating Runbear supercharges the way teams interact with LoyaltyLion, turning every team channel into a command center for loyalty operations.

About LoyaltyLion

LoyaltyLion is an industry-leading customer loyalty and engagement platform tailored for fast-growing e-commerce businesses. Its feature set empowers brands to create customizable loyalty programs, utilize flexible points and tiers systems, incentivize referrals, and automate communications to maximize long-term customer engagement and retention. Teams relying on LoyaltyLion benefit from its user-friendly interface, actionable analytics, and turnkey integrations with major e-commerce and marketing platforms like Shopify, Klaviyo, and Mailchimp. Brands choose LoyaltyLion to fuel sustainable growth by inspiring repeat business and cultivating dedicated communities of loyal shoppers. Whether you’re a scaling DTC brand or an established online retailer, LoyaltyLion offers scalable tools and insights to meet evolving customer engagement challenges.

Use Cases in Practice

Combining LoyaltyLion’s robust loyalty program engine with the intelligent, workflow-oriented power of Runbear’s AI agent transforms how your team collaborates, supports customers, and leverages loyalty data. Let’s look deeper at what these use cases look like in practice:

Automated Loyalty Insights in Slack: Marketing and customer success teams often need to review member activity, redemption stats, and top loyalty trends. With a Runbear AI agent, you can set up scheduled reports—such as weekly points redemptions or monthly new VIP tier enrollments—delivered directly to your team’s Slack channel. Imagine starting your week informed, without opening a single LoyaltyLion dashboard.

On-Demand Customer Loyalty Lookup: Instead of hunting for individual member data in the LoyaltyLion portal, support agents can simply message the AI agent: “What’s the loyalty status of Sara Parker?” The AI agent retrieves and shares up-to-date points, tier status, and rewards eligibility, accelerating response times and reducing workload—a workflow very similar to how teams query and analyze Airtable data from Slack.

Effortless Data Analysis and Reporting: Teams often need custom breakdowns—like the impact of a seasonal campaign or shifts in referral rates. The AI agent can analyze LoyaltyLion data, create visual charts, and summarize key findings—all within a quick chat. You get actionable insights in context, helping you customize engagement or optimize your program faster. This ties into broader team goals addressed by automated KPI reporting.

Knowledge-Powered Customer Support: Customer questions about loyalty tiers or rewards can flood your support team. By indexing LoyaltyLion documentation into Runbear, your AI agent answers questions like “How do customers earn points for social shares?” right in chat. This helps streamline operations similar to our AI assistants for customer support, enabling knowledge sharing and higher-quality responses without leaving your chat tool.

With Runbear, your team not only automates repetitive LoyaltyLion tasks but also unlocks true conversational access to loyalty data and policies—freeing up time to focus on strategy and customer experience.

LoyaltyLion vs LoyaltyLion + AI Agent: Key Differences

When teams use LoyaltyLion alone, reporting and data access require manual login, data pulls, and switching apps. Integrating LoyaltyLion with a Runbear AI agent transforms workflows by bringing instant data access, powerful analytics, and smart collaboration into your team’s chat—eliminating bottlenecks, manual work, and delays. This shift enables true AI-powered automation and knowledge sharing, making your loyalty operations smoother, more responsive, and far more scalable.

Implementation Considerations

Implementing workflow automation between LoyaltyLion and Runbear requires thoughtful planning and alignment across your team. Initial setup may involve connecting LoyaltyLion accounts, configuring AI agent permissions, and training team members to use natural-language prompts effectively. Consider the need for clear data governance—deciding who can access customer loyalty data and reports in chat channels—while ensuring compliance with organizational privacy policies. Team training is critical: providing guidelines and sample queries helps employees maximize value from the AI agent. Cost-benefit analysis should weigh time saved and improved responsiveness against integration costs. Finally, review existing processes to identify where automation and AI augmentation will have the biggest impact, and ensure all stakeholders are on board for a smooth transition.

Get Started Today

Bringing Runbear’s AI agent into your team’s LoyaltyLion workflows marks a bold step toward higher productivity, quicker insights, and more meaningful customer engagement. By transforming your collaboration tools into a loyalty intelligence hub, your team stays aligned and empowered—ready to scale customer loyalty like never before. Ready to unlock smarter, faster loyalty operations? Try Runbear with LoyaltyLion today and see your team’s potential realized in every conversation and campaign. Visit our integration page to get started.