Automate Zendesk workflows with AI Agents

Zendesk is the leading cloud-based customer support platform, empowering teams to deliver great service across channels. But what if your team's Zendesk workflows could be supercharged by an AI agent—one that delivers answers, insights, and automation in Slack, Teams, or Discord? By integrating Zendesk with Runbear’s AI SaaS platform, teams bring smart automation and effortless collaboration right into their daily communications, making support smarter, faster, and dramatically more efficient.

About Zendesk

Zendesk is a top-tier, cloud-based customer service solution tailored for organizations aiming to centralize and optimize their customer support. Designed with both agility and scale in mind, Zendesk supports omnichannel communication—consolidating interactions from email, chat, social, and phone into a unified agent interface. Its core features include an AI-powered ticketing system, automation tools, customizable analytics, and expansive self-service resources. Zendesk is used by support teams of all sizes and industries looking to boost agent productivity, streamline workflows, and enhance customer experiences through efficient, data-driven service delivery. Its ease of use and scalability have made it a staple in startups, enterprises, and everything in between, positioning it as the backbone for modern customer support operations.

Use Cases in Practice

Integrating Runbear’s AI agent with Zendesk unlocks practical, high-impact workflows for any support-oriented team. Imagine a support manager in a fast-growing SaaS business: each morning, the AI agent automatically posts a Slack summary with new ticket counts, urgent trends, and unsolved issues—making prioritization easy. When a teammate wonders about the company refund policy, they simply ask the AI agent in Slack, which fetches the answer directly from synced Zendesk help docs. Analysts and managers can prompt the agent to pull historical ticket trends or satisfaction scores, instantly visualized as shareable charts without leaving the chat. Meanwhile, support agents drafting tricky customer replies can ask the AI agent for suggested responses aligned with company guidelines, speeding up ticket closure and maintaining quality. This holistic Zendesk integration helps teams collaborate seamlessly, make data-driven decisions, and cut response times—all within their preferred chat platform.

For teams seeking even greater productivity, approaches like automating KPI reporting with AI agents or AI-powered executive dashboards can extend these benefits across broader operations, placing business-critical insights at every team member’s fingertips.

Zendesk vs Zendesk + AI Agent: Key Differences

When using Zendesk alone, teams benefit from centralized support and analytics, but often face context switching and slower workflows. Integrating AI agents with Runbear transforms Zendesk usage, letting teams manage tickets, pull knowledge, and surface analytics without leaving Slack, Teams, or Discord. The difference is a seamless, AI-powered experience—collaborative, automated, and context-aware—that raises team productivity and keeps critical insights always at your fingertips.

Implementation Considerations

Adopting Zendesk and integrating it with an AI agent requires clear planning and change management. Teams must sync their Zendesk knowledge base, configure Runbear access permissions, and train team members on using chat-based AI workflows. Ensuring the right data sources are indexed—without exposing sensitive customer information—is vital for data governance. Time should be invested in familiarizing support agents and managers with new AI-driven processes within their chat tools to maximize adoption. Organizations should also weigh costs against anticipated productivity boosts and maintain alignment with IT security on integration permissions. With thoughtful rollout and support, teams can realize massive efficiency gains while minimizing disruption to established workflows and ensuring compliance.

Get Started Today

Integrating Zendesk with Runbear’s AI agent turns everyday team workflows into a powerhouse of automation and insight. By placing smart AI agents within Slack, Teams, or Discord, organizations move far beyond manual support processes—unifying knowledge, data analysis, and collaboration in the natural flow of conversation. The results? Faster response times, fewer silos, and more empowered teams. Ready to future-proof your customer support? Try Runbear’s Zendesk integration to unlock these transformative benefits—and let your AI agent do the heavy lifting for your team today.