How to Automate Email Triage with AI Agent in 4 Steps

Stop missing critical customer issues—Runbear email agents triage, summarize, and route every message so teams can respond fast without inbox overload.

Drowning in 200+ daily emails while critical customer issues slip through unnoticed - that's exactly what Runbear's email-triggered AI agents solve.

Most professionals face the same challenge: distinguishing urgent emails from noise requires constant attention, critical messages get buried, and important tasks fall through the cracks. The result? Missed opportunities, delayed responses, and hours wasted on email triage.

How Runbear Agents Transform Email Management

Runbear agents run automatically on new email events, acting as your intelligent email assistant. Instead of manually scanning every message, your AI agent analyzes each email and takes appropriate action based on your criteria.

Real-World Use Cases

1. Smart Email Summaries to Slack

Your agent reads incoming emails, summarizes the key points, and sends alerts to Slack only when action is needed. No more notification overload - just the important stuff.

Example: Customer support emails get summarized and posted to your team channel only if they mention urgent keywords like "production down" or "critical bug."

2. Automatic Ticket Creation

When an email requires action, your agent creates a Linear ticket automatically - or links to an existing relevant one. No manual copy-pasting, no forgotten follow-ups.

Example: Bug reports from customers instantly become trackable Linear issues with all context attached, assigned to the right team.

3. Context Collection Before You Read

Your agent gathers relevant information before you even open the email. Customer history, related tickets, past conversations - all compiled and ready.

Example: A client email triggers your agent to pull their account details, recent support tickets, and contract status, presenting everything in one Slack message.

Build Your Email Agent in 4 Steps

Create your account at runbear.io. The free tier includes everything you need to start automating.

2. Create an AI Agent With Tools

Set up your agent and connect the tools it needs - Slack for notifications, Linear for tickets, or any other apps in your workflow.

3. Set Up a Gmail Trigger

Configure your agent to run on new email events. You can filter by sender, subject line, or any other criteria.

4. Improve Your Agent With Context

Add specific instructions, examples of urgent vs. non-urgent emails, and refinements based on how your agent performs. It gets smarter over time.

Your AI Email Assistant Awaits

Stop letting your inbox control your day. Runbear agents work 24/7, never miss a critical email, and ensure every important message gets the right action.

Ready to reclaim hours from email management? Start building your email agent today.