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Link Customer Support Tickets to Existing Product Issues with AI

Support teams live in Zendesk, HubSpot, or Intercom. Product teams work in Jira, Linear, or ClickUp. Connecting them means copying ticket links, searching for duplicates, and updating issues by hand. Every. Single. Time.

Checking whether a customer request already exists in your issue tracker again wastes hours your customer support team doesn’t have.

The reality is simple. Customers submit the same feature requests through different channels. Your support team must respond to each one individually, while your product team needs to track them as a single issue. The space between those two needs? Manual work.

The Runbear Solution: Automated Ticket-to-Issue Linking

Runbear automatically connects your customer support tools with your product management system. When a feature request comes in, Runbear searches for existing issues, links matching tickets, and creates new issues when needed—no manual work required.

How It Works: Set Up in 3 Steps

Step 1: Sign Up for Runbear (Free)

Create your account at runbear.io in under 2 minutes.

Step 2: Create Your Agent and Connect Your Tools

  • Select your support tool (Zendesk, HubSpot, or Intercom)
  • Select your product tool (Linear, Jira, or ClickUp)
  • Runbear connects them instantly

Step 3: Define Your Automation Trigger

Set up a trigger like "New Zendesk ticket created," then describe your workflow:

Example command:

When a ticket type is "Feature request":
1. Search for existing issues in Linear.
2. If a match exists, add the Zendesk ticket link to the Linear issue.
3. If no match exists, create a new Linear issue with ticket details.

Do nothing unless the ticket type is "Feature request".

That's it.

The Result: Zero Manual Linking

Every feature request ticket automatically connects to the right Linear issue. Your support team responds to customers. Your product team sees the full picture of request volume. No one wastes time searching, copying, or pasting.

Real impact:

  • Product teams see accurate feature request counts without manual tracking
  • Support teams escalate issues instantly with one click
  • No duplicate issues cluttering your backlog
  • Complete audit trail from customer request to product decision

Your Turn: Build This in 10 Minutes

Runbear handles the complex workflow logic so you can focus on building products and helping customers. Set up your first automation today—no coding required.

Ready to eliminate manual ticket linking?

Schedule a demo and see Runbear connect your tools in real-time.