AI Agent Solutions for Sendbird

Sendbird is the backbone of real-time messaging for apps and websites worldwide, powering seamless customer conversations and team support. But what if your team could unlock even deeper value from Sendbird—without drowning in manual updates or digging through interfaces? Enter Runbear: a powerful AI agent platform that weaves Sendbird data and workflows directly into your team’s daily chat tools like Slack or Microsoft Teams. Together, Runbear and Sendbird enable truly intelligent, automated team collaboration—so every conversation is easily actionable, searchable, and always at your team’s fingertips.

About Sendbird

Sendbird is a leading messaging-as-a-service platform that lets businesses embed real-time chat, voice, and video into their mobile apps and websites. Developers and product teams use Sendbird to rapidly deploy communication features, from 1:1 chat to complex group conversations and customer support channels. Beyond messaging infrastructure, Sendbird offers advanced tools like business messaging, omnichannel notifications, and AI-powered customer service, making it indispensable for businesses that prioritize customer engagement and seamless user interactions. Whether you’re a startup building chat for your app or a global enterprise managing high-volume customer support, Sendbird is the engine behind reliable, scalable real-time communication—used by teams in tech, healthcare, marketplaces, and beyond.

Use Cases in Practice

When you connect Sendbird to an AI agent powered by Runbear, your team’s approach to communication and support is completely transformed. Imagine a customer service lead asking in Slack, "Summarize this week’s most active Sendbird conversations," and instantly receiving a chart and bulleted insights—no need to switch tabs or run manual queries. Need customer support FAQs resolved faster? Your AI agent handles routine queries right in Slack, referencing up-to-date Sendbird documentation synced via Runbear. For management and analytics, schedule daily or weekly Sendbird summaries so your team starts each morning with key trends, user activity, or support stats—visualized and summarized in the chat platform your team already loves. Even cross-functional collaboration becomes frictionless, as conversations flagged in Sendbird can be discussed, annotated, and escalated among team members within Slack or Teams, all orchestrated by the AI agent. These capabilities mirror the smooth automation showcased in our AI Assistants for Customer Support and Automate KPI Reporting guides—now supercharged for your Sendbird-powered workflows.

Sendbird vs Sendbird + AI Agent: Key Differences

Integrating Sendbird with Runbear revolutionizes the way teams handle customer communication and internal workflows. While Sendbird alone is powerful for messaging, adding Runbear’s AI agent turns manual updates, data checks, and reporting into automated, AI-powered actions—making crucial information and collaborative tools accessible right inside your team’s daily chat. This correlation transforms Sendbird from just a messaging backbone into a workflow powerhouse, bridged by intelligent team automation.

Implementation Considerations

Adopting an integrated Sendbird + Runbear workflow requires thoughtful prep. Ensure your team identifies which Sendbird data and actions matter most, and set up proper access controls and permissions. Plan for sufficient training so all team members—especially those less familiar with AI agents—know how to trigger actions or ask for insights. Consider company data governance policies: syncing sensitive conversation data into your chat platform means reviewing security and compliance standards. Budget time for initial configuration, and support change management as workflows shift from manual to automated, reducing friction for team members. Finally, evaluate costs and expected efficiency gains; the value of automating routine tasks with AI agents almost always outweighs the investment, but only with well-defined objectives and organizational buy-in.

Get Started Today

Bringing Runbear’s AI agent into your Sendbird ecosystem is a leap forward for any team seeking smarter automation, faster support, and real-time insight directly within their daily workflows. The result: empowered team members, happier customers, and dramatically reduced manual overhead. Ready to unify your Sendbird and team chat experience? Start your Runbear integration today—your team (and your customers) will thank you for it. Explore more workflow automation strategies in our KPI Reporting Automation Guide and discover how to get started with Runbear for Sendbird.