Runbear now recognizes images on Slack! Just send over an image with what you need to be interpreted or extracted in the chat. You can use this feature for the following purposes:
For Marketing Teams
Creative image compliance check bot
Creative image feedback bot to enhance campaign performance
For Product Teams
UI Design review bot
For Customer Service Teams
Customer support bot that responds to inquiries with images
Update your OpenAI Assistant directly in Runbear
Updating your OpenAI Assistant's instructions and files is now simpler. Make your changes directly in Runbear, and they'll automatically synchronize with the OpenAI platform—no need to manage your LLM apps elsewhere.
Other Changes
Thread Context Support in Slack Group DM: Runbear is now able to understand and respond to thread context in Group DM channels the same way it does in public channels.
In closing, our Slack app is now officially approved and listed in the Slack App Directory! A big thank you to our current customers for your early trust and support. This update doesn't impact those who have already installed our app, but it's a step forward we wanted to celebrate with you!
Support Assistants API V2, and More
OpenAI Assistants v2 Support
OpenAI Assistants in Runbear now operate on v2. All existing LLM apps based on Assistants v1 have been automatically upgraded to v2. The new version allows you to upload up to 10,000 files, in contrast to the previous limit of 20, providing your assistants with more context. Be aware that your OpenAI bill will be charged based on the size of the uploaded files at a rate of $0.10/GB/day.
Annotation Support in Slack
Our latest update introduces annotation capabilities for responses generated by the LLM App within Slack. This promotes transparency by allowing users to easily reference and verify the original source or document related to the app's responses.
Use Case Spotlight: Building Your SQL Assistant
Imagine having an AI at your fingertips that crafts SQL queries based on your specific database schema. This SQL Assistant not only generates the queries for analyzing your data but collaborates with you to refine and perfect them, making your analytics tasks more efficient and effective. Learn how to create your own SQL Assistant!
Other Changes
When you add the Runbear bot to a channel you will receive a helpful welcome message guiding your next steps.
Bug fix: Resolved ephemeral response setting issue for Slack connection
Custom Message Templates, and More!
Custom message template
Introducing Custom Message Templates!Want to enhance the context of your messages sent to LLM? We've got you covered with our latest feature. Now, you can specify who sent the message or which thread you're addressing. Simply head to the Connection Edit page and navigate to the Preferences tab to create your personalized message template. Tailor your messages to your liking and make every interaction count!
Here is an example: Type like this. Then ask, "Tell me my user id," and you'll receive your user ID!
Simplifying LLM App Creation
This week, We've made enhancements to streamline the creation of LLM Apps. Here’s what’s changed:
Ready-to-Use Templates: To help you get started immediately, we've introduced a range of pre-built templates. These templates are designed to cover various common use cases, enabling you to quickly deploy customized AI solutions without starting from scratch.
Simplified App Form: We've redesigned the App creation form, making it more intuitive and user-friendly.
Introducing Streaming Answers
Streaming Answers
Great news! 🎉 If you're using OpenAI Assistants, you no longer have to wait until the entire answer is generated. Runbear now streams the answers, allowing you to view them as they're being generated.
Enjoy your quicker AI responses!
Use Cases
Daily News Summarizer
Create a personalized bot that summarizes daily news on your chosen topics, delivering concise and relevant updates directly to your communication channels like Slack or Microsoft Teams. Check our blog post to learn more!
Answering Questions Before You Do
You can create a bot for Slack that can answer questions on your behalf. People can still ask questions the same way they always have – by mentioning you or your team.
By allowing a bot to handle routine questions, your team members can focus on the important work that truly matters, enabling you to achieve more.
Support Claude 3, and More
Beta Support for Anthropic Claude 3
The early March release of Claude 3 was significant, and many customers have expressed interest in trying it. Now, you can head over to Runbear and create your Claude 3 app to start testing right away.
While the Opus model is the most sophisticated model, be mindful of its higher cost. Currently, Runbear’s integration with Claude 3 is focused on text generation(with vision support planned for the future). We invite everyone interested in Claude 3 to dive in, experiment, and please share your feedback with us.
Use cases
Customizable Customer Support AI Agent
Generative AI is changing the game for customer support, offering immediate access to a company's internal knowledge base. Imagine AI assistants that summarize inquiries, draft suggested answers, possess the knowledge to resolve issues, and offer much more!
Are you looking to quickly research and qualify your leads? With Runbear, you can build an AI to do just that. Enable your LLM applications to automatically share summaries of customer interactions—whether they're signing up for your service or asking questions through HubSpot. Learn more about AI for customer research!
Other Changes
Enhanced MS Teams Integration: Addressing user feedback, we've streamlined the integration process with MS Teams to reduce potential difficulties.
Option to Exclude Runbear Links in Error Messages: This update eliminates Runbear-directed error description links, optimizing the experience for users handling customer interactions via Runbear.
Zendesk Integration, and More
Zendesk Integration: Enhance Your Customer Support Experience!
We’re excited to announce a new channel in this update: Zendesk! Runbear now supports customer service agents to work faster and more efficiently than ever before.
How does it work?
When a ticket is created, Runbear understands its context and responds with an internal note that only the agents can see.
Use cases
Automated Email Drafts: Automatically generates email drafts based on Zendesk tickets, tailored to the customer's inquiry. This saves CS agents valuable time and enhances customer interaction quality.
Inquiry Resolution Guide: Upon ticket creation, Runbear utilizes the knowledge base to perform preliminary investigations, offering insights and potential solutions to agents. This approach enables agents to quickly identify potential resolutions and enhance their response to customer inquiries.
Other Changes
Refined Task Status Indicators in HubSpot: Runbear now provides more apparent status updates for tasks within HubSpot, detailing reasons for any delays or errors. In request failures or delays, users can quickly identify the precise cause and the corrective actions required.
Usability Improvements: We've made a few improvements to enhance user experience, including adding a search function for selecting LLM Apps.
Teams Integration, and More
Microsoft Teams Integration Now Available 🎉
We are pleased to announce that Microsoft Teams is now available. Our application has successfully passed the Microsoft App Verification process and is integrated with Microsoft Teams as a beta feature. We invite you to explore this new functionality and welcome your feedback!
Use cases
The Microsoft Teams integration accommodates the majority of use cases that Slack supports. For further details, please refer to our usecase docs. Here is one of the use cases, a proof-of-concept:
Trigger By Multiple Keywords #slack
Now, there's no need to create new connections for each keyword. You can configure a single connection to recognize multiple keywords, simplifying your setup.
For instance, you can trigger the Benefits Q&A bot with questions containing keywords such as "health benefits", "medical coverage" or "wellness programs".
HubSpot integration, and More
HubSpot Integration Now Available 🎉
We're thrilled to unveil our new HubSpot app integration with Runbear, offering a streamlined approach to enhance ticket resolution speed and agent productivity. This integration allows for seamless ticket management within HubSpot, simplifying the workflow for customer service teams.
Use cases
Automated Ticket Investigation: Upon ticket creation, Runbear leverages its knowledge base to conduct preliminary investigations, offering insights and potential solutions to agents.
Draft Response Generation: Runbear can automatically generate a personalized email draft whenever a ticket is created. This enables your team to greatly streamline the email response process and improve the customer experience overall.
We are eager to support a wider range of use cases within HubSpot. If you have any specific use cases or ideas you'd like to see implemented, please feel free to share them with us!
Custom App Icons (beta)
You can now customize app icons! To do so, visit the Connections page and select a connection. Then, open the Preferences tab to begin customizing icons. This beta feature will be available for all plans until its official release. (Disclaimer: This feature only customizes icons of generated messages. Stay tuned for more advanced customization options!)
Call External API Using OpenAPI, and More
This week, we're thrilled to introduce significant updates to Runbear, enhancing your experience with new features and improved functionalities. Here's what's new:
Call External API From OpenAI Assistant, Using Open API
We've enhanced our OpenAI Assistants app to support OpenAPI, a significant improvement that simplifies and strengthens the process of connecting OpenAI Assistants with external APIs. It enables your Assistants to interact more effectively with the external world.
For instance, you can extract information from user queries and save them into Airtable, activate Zapier Actions for extended functionalities, and more! The range of possibilities is now even wider.
Our integration guide provides detailed setup instructions. Stay tuned for our upcoming guide on specific use cases.
OpenAI Assistants Request History
Nobody likes seeing "Oops" messages, especially when figuring out why they're happening is challenging. We're excited to tell you that you can now see your OpenAI Assistants' past requests on the connections page. Just click on a connection on the Connections page or use the link in the error message to see the information.
Connection Preferences
Customize your connection preferences to suit your needs! For instance, you can opt to receive generated answers through an ephemeral message that only you can see. Additionally, you can choose to use a single message under a thread to prevent interference or optimize costs. You can find these preferences on your connection page. More options are coming soon, so stay tuned!
Trigger by Bot or User, and More
Conditional Trigger by User or Bot 🤖 #slack
This new feature automatically triggers responses based on messages from specific users or bots within Slack. So, you can say goodbye to the hassle of repeatedly mentioning @Runbear.
Use Cases
On-call Assistant: Set up an automatic trigger for the messages by an incident alert bot to propose initial response strategies when an outage alert is issued.
CS Assistant: Configure triggers for customer service notification bots, such as Zendesk, to present response manuals to customer service representatives when a ticket is created.
How to Setup?
You can find the option under the "Triggers" section on the Connection editing page.
Other Changes
UI Improvements: We've improved the Connection page more user-friendly and intuitive
Bug fix: Resolved a bug where unintended Connections were selected for keyword triggers.
