What does Runbear give an enterprise that Claude alone doesn't?

Claude is a per-seat assistant locked to one person's browser. Runbear runs shared agents inside Slack, connects them to your stack with per-user auth on the tools that need it, and produces a per-agent ROI view your CFO can defend.

Claude on its own is brilliant for the person who opens it. It does nothing for the question your CSM is answering in #cs-questions, the ticket your support team is triaging at 2am, or the deal context your AE needs before a call. Runbear is the layer that turns one good model into a team capability: shared agents that join the conversations your people already have, governed access to the tools they already use, and an audit trail your security team will actually accept.

A team lead describes the agent in plain English and connects Slack, Notion, and your CRM. Setting up an agent takes about 10 minutes. No prompt engineering, no training data, no internal tickets.

Most rollouts look like this: a Head of CS or a Sales Ops lead invites Runbear to a Slack channel, connects Google Drive and HubSpot, and describes the kind of question they want answered. Runbear writes its own instructions, indexes the right sources, and starts replying. We have customers whose first agent shipped before their kickoff call ended.

SOC 2 Type II in production. Per-user auth on shared agents. Data is encrypted at rest and in transit. Support for HIPAA compliance is available to eligible Enterprise customers with a BAA and supported configuration.

Review connected channels, knowledge sources, model providers, and tools separately for your workflow and any required agreements. With your own API key (BYOK), you are responsible for the provider BAA. A supported Runbear configuration does not automatically cover every connected service.

Per-agent ROI views show hours reclaimed, FTE recovered, and dollars saved on each agent. Typical deployments land at 9x to 35x in year one, before counting retention and revenue lift.

We publish the math openly. A 15-CSM team reclaiming 4 hours/CSM/week works out to ~1.4 FTE and ~$170K/year against a $4,788/year investment. A 5-analyst Sales Ops team lands at ~16x. Across a 50-person company with 30 named agents, ~3 FTE recovered and ~$300K/year saved is the typical number we see, not the ceiling. See the full breakdown on the homepage CFO section.

The Business and Enterprise plans include an audit log of configuration changes: who changed what, from where, and when, exportable as CSV or JSON for your SIEM. The agent's Activity tab and the Traces API show its runs, including the tools it called.

The controls live in the dashboard, not in tickets. Each connected tool is authorized Per-User, so it acts with the requester's own account, or Shared, so everyone uses one account. Each channel you deploy an agent to is its own connection with its own triggers. Knowledge sources sync through the account of the member who connected them, so connect them from an account whose access fits the channel.

If your team doesn't already work in Slack or Teams, the value is much lower. About 15% of knowledge questions and 30% of customer-facing tasks still need a human. We don't pretend otherwise.

Runbear lives where your team lives. If your work happens entirely in email or in custom internal tools we don't yet integrate, hold off. And if you're hoping for a 100%-autonomous agent that never escalates, that's not what we build. We build the agent that's right 70 to 85% of the time and is honest about the rest.