What does Runbear give an enterprise that Claude alone doesn't?
A per-seat AI license is a private tool. Runbear is a teammate: shared agents that live in Slack, read your stack with per-user permissions, and produce an audit log your security team will accept.
TRUSTED BY LEADING INNOVATORS
We've helped 600+ companies adopt AI. The successful ones didn't pick a smarter model. They put it inside the everyday tools their team already uses. That's why I built Runbear.
Snow, writing this himself. If a sentence here doesn't match something you find in product, email me at snow@runbear.io and I'll fix it.
Give every team their own named teammate.
Each one comes with its own permissions, tools, and tone — some answer privately, some take action publicly, all stay in the channel where the work already happens.
Each agent has its own permissions, audit log, and knowledge sources.
Everything an enterprise buyer asks before signing.
Direct answers in the first line. Detail on tap.
What a working rollout actually looks like.
600+ companies have rolled out AI on Runbear. The pattern we see most often: a CS team or sales-ops lead invites Runbear into one channel, connects 2 to 3 tools, and watches the agent answer the questions that used to route to engineers.
By month two, the agent handles 70–85% of the channel volume, and the team's internal measure of hours reclaimed is the line they take to their CFO.
We're honest about the 15 to 30% the agent shouldn't handle.
No-fluff list of the failure modes we see in production, and what we ship to keep them from becoming your problem.
Ambiguous, judgment-heavy questions
Pricing exceptions, refund decisions, anything that touches policy. The agent can summarize the case, but the call belongs to a person.
What we ship: Approval gates. The agent drafts, a named human signs off.
Stale or contradictory source material
If your Notion has two pages disagreeing about a policy, the agent will pick one. That's not the agent's bug. It's a knowledge-base hygiene gap we can't fix for you.
What we ship: Per-message corrections sync back into the agent's knowledge so it stops repeating the wrong page.
Drift into the wrong channel
Without controls, a generally-helpful agent will try to be helpful in places it has no business being (private founder DM, deal-room channel, board prep).
What we ship: Topic gates. Agents are scoped to specific channels and topics by default.
What it gets right, consistently
Repetitive knowledge work: 'is this a known issue', 'what did we promise this account', 'where's the doc on X', 'open a Linear ticket from this thread'. About 70 to 85% of incoming volume in a typical CS or sales-ops team.
What we ship: Full audit log on every reply so you can verify, not just trust.
Real partners, not just seats.
Everything below lands with the Enterprise plan. Custom pricing scales with your team and your security review.
Dedicated CSM
A named partner who runs your rollout. Office hours, channel-by-channel reviews, and a written check-in at month 1, 3, and 6.
Shared Slack channel
Direct line to Runbear engineering and support. P1 response in business hours; on-call rotation for production incidents.
99.9% uptime SLA
Backed by a multi-region deployment and active monitoring. Status updates and post-incident reports go through the shared channel.
SSO, SAML, and SCIM
Plug Runbear into Okta, Azure AD, or your identity provider of choice. Automatic provisioning and de-provisioning included.
Custom DPA and security review
Annual SOC 2 Type II report, signed DPA, BAA-ready posture, and turnaround on your security questionnaire within one week.
Custom volume and invoicing
Negotiated annual credits, NET-30 invoicing, multi-org consolidated billing, and a single AP contact for procurement.
Team and Business plans get SOC 2 Type II, per-user auth, and standard support. Enterprise adds everything above.
Bring a real workflow. Runbear wires it live, ships it to your Slack by end of call.
Most enterprise pilots ship a first working agent inside a 30-minute call. No engineering required, no procurement gate to start.