Runbear · Works with Claude Tag

Claude Tag answers questions.
Runbear does the work.

Claude Tag brings @Claude into your Slack to read threads and draft replies. Runbear is the layer on top: named agents with their own knowledge and permissions that take action across every tool your team uses — not just talk about it.

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  • Named agents
  • Per-user auth
  • Cross-tool actions
  • Pay per usage

Runbear is a Claude Tag alternative for Slack teams that need AI agents to finish work, not just draft replies. Claude Tag is useful for reading Slack threads and drafting responses. Runbear adds named agents, company knowledge, per-user permissions, and cross-tool actions across tools like HubSpot, Jira, Notion, Google Drive, and support systems.

Comparing to ChatGPT instead?See Runbear vs. ChatGPTClaude Enterprise pricing for mid-market

Three ways to use Claude in Slack

Since October 5, 2026, Anthropic's earlier Claude in Slack app no longer answers in channels of workspaces paired for Claude Tag, its successor. That leaves three ways to put Claude in front of your team in Slack. Claude Tag details are from Anthropic's Claude Tag docs as of October 2026.

  1. Option 1

    Claude Tag, Anthropic's Slack app

    Best when your company already runs Claude Team or Enterprise.

    • Public beta on Claude Team and Enterprise plans, not on Free, Pro, or Max.
    • A Claude organization Owner sets it up with a Slack workspace admin.
    • Channel work draws from your organization's Claude usage balance, so by default teammates can @mention it without their own Claude seat.
    • Off by default in Slack Connect channels and in channels with guests.

  2. Option 2

    Build your own Slack app on the Claude API

    Best when you have engineers who want full control.

    • You write and host a Slack app that calls the Claude API or the Claude Agent SDK.
    • You handle Slack events, permissions, tool connections, and API keys yourself.
    • Every new workflow is a code change your team maintains.

  3. Option 3

    Runbear agents running Claude

    Best when you want named Claude agents without building the app.

    • Pick Claude, GPT, or Gemini for each agent on the Claude Agent SDK runtime, the usual default.
    • Agents work in Slack and Microsoft Teams, with company knowledge and tool connections.
    • Each tool is set to Per-User or Shared, and pricing is per usage, not per seat.

Why this comparison is really about action, not answers

Claude is excellent when someone opens a chat and asks for help. But the shift teams are making is toward agents that complete work where the work already happens. Slack’s Workforce Index found that 40% of desk workers have used an AI agent, and 23% have already directed an agent to complete work on their behalf. That is the gap Runbear is built for: not another AI tab, but a Slack teammate that can read team context, use connected tools, and take the next step in the thread.

That shift shows up in Runbear’s own enterprise benchmark, too: 60%+ weekly active seats after 30 days across 40+ workspaces. The product is designed around adoption in the workflow, not occasional use in a separate chat window.

  • Slack-native: named agents work in channels and threads where requests already happen.
  • Action-ready: connect Slack and Teams agents to 2,000+ tools for tickets, CRM updates, routing, briefings, and follow-ups.
  • Permission-aware: tools set to Per-User act through the asker’s own connected account and permissions.

AI ticket routing in SlackKnowledge base chatbot for Slack

Claude Tag talks.
Runbear takes action.

Claude Tag is a great way to bring Claude into a Slack channel — it reads the thread and drafts a reply. But it stops at the channel's edge. Runbear adds the identity, knowledge, permissions, and workflow layers that turn “answer my question” into “do the work.”

Claude Tag

Answers in the thread

  • One generic identity. A single @Claude per channel, with no named roles or owners.
  • Answers and drafts. Reads the thread and writes a reply. Great for talk, not for doing.
  • No standing knowledge. No org knowledge base of rosters, policies, or docs to draw on.
  • Claude-only, Claude seats. Locked to Anthropic's models; beta for Claude Enterprise and Team.

Runbear

Does the work across your stack

  • A roster of named agents. @HR, @Platform, @SalesOps, each with its own role and owner.
  • Takes action across tools. Files tickets, updates CRMs, and runs multi-step workflows.
  • Standing org knowledge. Rosters, policies, and documents each agent reasons over.
  • Per-user auth + governance. Per-User tools act with each person's access. Audit log on Business and Enterprise.

Claude Tag drafts the reply.
Runbear ships the outcome.

Both live in Slack. Both can watch a channel. The difference shows up the moment you need something done: Claude Tag hands you a draft to send yourself; a Runbear agent files the ticket, updates the record, and pings the owner — using the right person's permissions.

Claude Tag · Drafts

#support
YOU
You9:12
@Claude a customer says they were double-charged for January.
C
ClaudeClaude Taginstant
Here's a draft reply you could send, plus a summary of the thread. You'll need to check Stripe and open the ticket yourself.

Runbear · Acts

#support
SU
Support AgentRunbear9:12 · using your access
Found the customer in Stripe — confirmed two charges on Jan 3. Refunded the duplicate, opened SUP-2214, and replied to the customer. Paging @maya if you want to review before it sends.

Claude Tag gives you @Claude.
Runbear gives you a roster.

Within a channel, Claude Tag is a single generic @Claude that talks to everyone. One identity can't be your HR, your platform oncall, and your sales ops at the same time. Runbear lets you stand up named agents, each with its own role, its own knowledge base, and its own permissions.

@Claude

One @Claude per channel, shared by everyone.

HR question? @Claude. Deploy issue? @Claude. Deal question? @Claude. Same identity, same access.

  • @HR

    People Operations

    PTO, benefits, handbook, onboarding. Escalates sensitive cases to the people team.

  • @Platform

    Engineering Oncall

    Monitors alerts, triages stack traces, links runbooks, opens tickets.

  • @SalesOps

    Revenue Operations

    Pulls from Salesforce using each AE's own credentials. Respects record-level access.

  • @Security

    Compliance

    Routes phishing reports, tracks vendor reviews, triggers IR playbooks.

Per-user auth on shared agents
Audit log on Business and Enterprise

Think in Claude. Ship with Runbear.

Runbear keeps Claude's model and adds the identity, permissions, and workflow infrastructure for organizational deployment. Teams outgrow Claude Tag the moment they start asking it to do work rather than answer questions. Claude is where you think. Runbear is where your team acts.

Read the full Claude Tag breakdown: use cases, pros, cons, and alternatives

  • 1.Prototype the prompt.

    Use Claude.ai, Claude Code, or @Claude in a channel to iterate on a system prompt, a workflow, or a decision tree until it works. One person, fast feedback.

  • 2.Wrap it in a teammate.

    Bring the prompt into Runbear. Attach team knowledge, tool connections, and triggers. Give the agent a handle, a home channel, and permissions.

  • 3.Your team uses it every day.

    @the-agent answers in-channel, acts on triggers, and uses each person's own access for Per-User tools. The workflow you discovered once is now part of how the whole team works.

Use Claude once. Teach Runbear forever.Claude speeds up people. Runbear speeds up the organization.Power users on Claude. Everyone else on Runbear. Nobody left out.

Runbear and Claude Tag, side by side.

Claude Tag is Anthropic's persistent AI teammate in Slack, launched in 2026 to replace the older Claude in Slack app. You @Claude it in a channel to summarize threads, answer questions, and draft replies, and it can monitor channels and take initiative. It's available in beta for Claude Enterprise and Team customers.

There are three, as of October 2026. Claude Tag is Anthropic's own Slack app, in public beta on Claude Team and Enterprise plans. You can build and host your own Slack app on the Claude API or the Claude Agent SDK. Or you can run Claude inside Runbear agents: on the Claude Agent SDK runtime, the usual default, you pick Claude, GPT, or Gemini for each agent, and the agents work in Slack and Microsoft Teams.

Partly. Since October 5, 2026, the earlier Claude in Slack app no longer answers in channels of a workspace paired for Claude Tag, which needs a Claude Team or Enterprise plan. Direct messages aren't affected, and Pro and Max users in an unpaired workspace still get answers from the earlier app in channels. It's the same Slack app, so pairing doesn't uninstall anything (as of October 2026).

It's the layer teams add when they need Slack AI to finish work, not just draft it. Claude Tag reads threads and drafts replies; Runbear adds named agents, company knowledge, per-user permissions, and cross-tool actions so the work actually gets done. Many teams run both — Claude Tag for quick answers, Runbear for the workflows behind them.

Yes, and it's a great start — Claude Tag is excellent at reading a thread and drafting a reply. Runbear is where teams go when they need agents to do work, not just answer: named agents, org knowledge, cross-tool actions, per-user permissions, and governance. Most of our customers use both.

Claude Tag gives you one generic @Claude per channel that answers and drafts. Runbear gives you a roster of named agents (@HR, @Platform, @SalesOps), each with its own knowledge base and permissions, that take action across your tools — filing tickets, updating CRMs, running triggered workflows — with per-user auth and admin governance.

Yes. Runbear agents take action across 2,000+ connected tools, such as creating and updating records in HubSpot and Jira, reading and writing Notion and Google Drive, and running multi-step workflows, directly from a Slack message, using each person's own connected account for tools set to Per-User. That cross-tool action is the main thing a draft-and-answer assistant like Claude Tag doesn't do.

Yes. Each tool on a Runbear agent is set to Per-User or Shared. With Per-User, the agent acts through the asking person's own connected account, so it sees and does only what that person's account allows. A Shared tool uses one account for everyone, so you grant it deliberately.

It can monitor channels and take initiative, yes. The difference is action and structure: Claude Tag is a single identity that mostly drafts and summarizes, tied to Anthropic's models. Runbear is a governed roster of purpose-built agents that actually complete work across every connected tool, with per-user tool auth and an audit log of configuration changes on Business and Enterprise.

No. On the Claude Agent SDK runtime, the usual default, you choose Claude, GPT, or Gemini models for each agent. Claude Tag runs Anthropic's models only.

No. Runbear is priced per usage, not per seat. Every employee gets access to Runbear agents in Slack without an individual subscription. Keep Claude Enterprise or Team seats for the power users who want direct chat access, and let everyone else interact with AI through Runbear.

Give your team an AI teammate, not another AI tool.

30-minute demo. We'll stand up a named Runbear agent in your Slack using your Claude prompt and one of your knowledge sources. You see it live by the end of the call.

Want a walkthrough first? Book 20 minutes with our CEO