Linear is probably the best tool ever built for high performance engineering teams. It’s fast, keyboard-centric, and opinionated. It’s where the actual work happens.
But there’s a persistent problem: The work almost always starts in Slack.
Every bug report, feature request, and "quick question" from Sales or Success lands in a Slack channel. And that’s where things slow down. Engineers have to stop what they’re doing, hunt for context, check for duplicates, look up customer value in HubSpot, and then manually copy-paste everything into a new ticket.
We call this the "triage tax"—and it’s killing your velocity.
Today, we're launching the Runbear + Linear integration to get rid of that tax.
Slack is for talking. Linear is for working. Runbear is the brain in between.
Runbear is an AI agent that connects your Slack threads directly to Linear and your customer data. It doesn't just "post a link"—it turns messy conversations into structured tickets in seconds.
Create tickets without leaving the thread
You don't need to switch tabs anymore. When a bug shows up in Slack, just @-mention Runbear or react with an emoji. Runbear drafts the ticket for you, pulling in the full thread history so you don't lose the details.
Stop the context scavenger hunt
The worst part of triage is hunting for info. Runbear handles that automatically. Before you even click "Create," the agent:
- Searches Linear for similar existing issues (no more duplicates).
- Pulls data from HubSpot (is this a VIP customer? What's their ARR?).
- Summarizes the technical details so you don't have to read 50 messages.
Keep everyone in the loop
Runbear isn't a one way street. When a ticket is closed in Linear, Runbear can jump back into the original Slack thread to let the requester know the fix is live. No more "is this done yet?" pings.
The Auto-Triage Playbook in Action
I've seen this happen a hundred times. A Sales rep posts in #engineering-requests:
"Hey, Acme Corp is seeing an error on the dashboard. They have a big demo in 2 hours. Help? — Todd Heckmann, LaserAway"
The Old Way
You see the message, search Linear for "dashboard error," log into HubSpot to see who Acme is, ask Sales for more details, and then manually create a high priority ticket. That's 15 minutes of your life you're never getting back.
