Bobb KimEngineerBobb Kim is an engineer at Runbear, working on Slack-native AI teammates and applied AI workflows. He writes about practical ways teams can use AI agents to reduce manual work.LinkedInWe moved our support playbook off one laptopHow Runbear turned one teammate's local CS skills into a shared, trigger-driven workflow with human decisions in Slack.Read moreRunbear: The Slack AI Teammate That Resolves Support Issues, Not Just RepliesSupport AI should not stop at explaining tickets. See how Runbear turns safe, repeatable fixes into Slack workflows with scoped permissions, approval, auto-resolve, and an audit trail.Read moreWe Won $1,000 in AI Credits. Then Lost It to Trial Abuse Over the WeekendFree trial abuse is not stopped by detection alone. See how AI credit farming exposed the need for an operator workflow that can verify, escalate, block, and audit.Read moreYour AI Can Read Your Docs — But Not Your TablesTables are the blind spot in RAG pipelines. We rebuilt how Notion and Confluence tables reach your LLM — from Markdown to self-describing header-value pairs — and improved answer accuracy by 20.6%.Read moreYour Slack MCP Isn’t Broken — Your AI Just Can’t Read ItConnecting Slack to an AI agent is easy. Making that data actually useful to an LLM is the hard part. We improved retrieval accuracy by 27% with three changes: thread-level document splitting, noise filtering, and markup cleanup.Read more
