Slack Conversation Search, and More
Slack Conversation Search
We're excited to introduce our new Slack Conversation Search feature, empowering your AI Assistant with the ability to retrieve and analyze conversation history from specific Slack channels.
Getting Started:
- Enable the Slack Search action for your Assistant.
- Select the Slack channels you want your Assistant to have access to.
- Invite the Slack bot to the selected channels.
- Start asking your Assistant questions about past conversations, decisions, or updates.
Key Benefits:
- Quickly catch up on missed discussions
- Track project progress and milestones
- Recall important decisions without digging through conversation history
It's crucial to understand that this feature is distinct from Slack as a knowledge base functionality. The Assistant doesn't incorporate or store Slack conversation history as part of its knowledge base. Instead, it performs targeted, real-time searches of specified Slack channels only when you ask a specific question.
This approach ensures that the Assistant accesses only the most relevant information when needed. For this reason, we recommend connecting only the essential channels that contain the information you're likely to query.
Other Changes
- Resolved synchronization issues with Confluence knowledge base, ensuring more reliable data updates.
- Fixed an issue where Runbear occasionally did not post comments when tickets were created in Zendesk.