Most founders think the solution to an overwhelmed Ops team is another hire. They're wrong — and it's costing them a fortune.
The average Ops hire runs $85,000–$120,000 per year fully loaded. But the real problem isn't headcount. It's that your existing team spends the majority of their time on the wrong work: the 12 minutes gathering context before they can type a 2-minute response. The scavenger hunt — opening five tabs, pulling data from three systems, assembling a picture that lives nowhere — that is where your Ops capacity actually goes.
One person with the right AI infrastructure doesn't just work faster. They work like three people without it.
The Ops Bottleneck Is a Context Problem, Not a People Problem
Here's what your Ops team's day actually looks like. A Slack message comes in: "Can you pull the status on the Acme account and check if their renewal is at risk?"
