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Dixa Slack integration for your AI agent

Integrate Dixa MCP server into your Slack workspace for instant access to your AI agent.

The CX Platform for Consumer Brands

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Documentation

Categories

CRM

Available Tools

Tools that your AI agent can use through this MCP server to interact with Dixa

  • Claim Conversation

    Claims a conversation for a given agent. To avoid taking over assigned conversations, set the force parameter to false. See the documentation

  • List Tag ID Options

    Retrieves available options for the Tag ID field.

  • List End User Id Options

    Retrieves available options for the End User Id field.

  • List Agent Id Options

    Retrieves available options for the Agent Id field.

  • List Email Integration ID Options

    Retrieves available options for the Email Integration ID field.

  • Add Tag to Conversation

    Adds a tag to a conversation. See the documentation

  • Set Custom Contact Attributes

    Updates custom attributes for a specified user. See the documentation

  • List Notes

    Lists internal notes from a conversation. See the documentation.

  • List Messages

    Lists messages from a conversation. See the documentation.

  • Get Conversation

    Gets a conversation. See the documentation

  • Get Article

    Get an article from Dixa. See the documentation

  • Get Article Translations

    Get the translations of an article from Dixa. See the documentation

  • Create Note

    Creates an internal note for a conversation. See the documentation.

  • Create Conversation

    Creates a new email or contact form-based conversation. See the documentation.

  • Close Conversation

    Mark a conversation as closed by providing its id. See the documentation

  • Add Message to Conversation

    Adds a message to an existing conversation. See the documentation.