Categories
Available Tools
Tools that your AI agent can use through this MCP server to interact with Freshdesk
Update status, priority, subject, description, agent, group, etc. See the documentation.
Update a ticket field in Freshdesk. See the documentation
Update a solution article in Freshdesk. See the documentation
Update a contact in Freshdesk. See the documentation
Update an agent in Freshdesk. See the documentation
Set tags on a ticket (replaces all existing tags). See the documentation
Update the status of a ticket in Freshdesk See the documentation.
Update the priority of a ticket in Freshdesk See the documentation.
Remove specific tags from a ticket. See the documentation
List all ticket fields in Freshdesk. See the documentation
List solution categories in Freshdesk. See the documentation
List folder articles in Freshdesk. See the documentation
List category folders in Freshdesk. See the documentation
Fetch up to 100 tickets according to the selected filters. See the documentation
List all agents in Freshdesk. See the documentation
Get details of a Ticket. See the documentation
Get a solution article in Freshdesk. See the documentation
Get a contact from Freshdesk. See the documentation
Delete a solution article in Freshdesk. See the documentation
Create a ticket. See the documentation
Create a ticket field in Freshdesk. See the documentation
Create a solution article in Freshdesk. See the documentation
Create a contact. See the documentation
Create a company. See the documentation
Create an agent in Freshdesk. See the documentation
Set a Freshdesk ticket's status to 'Closed'. See docs
Assign a Freshdesk ticket to a specific group See the documentation.
Assign a Freshdesk ticket to a specific agent. See the documentation.
Add tags to a ticket (appends to existing tags). See the documentation
Add a note or conversation to an existing ticket. See the documentation.