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Freshdesk
Customer support software
Categories
Help Desk & Support
Available Tools
Tools that your AI agent can use through this MCP server to interact with Freshdesk
Update a Ticket
Update status, priority, subject, description, agent, group, etc. See the documentation.
Set Ticket Status
Update the status of a ticket in Freshdesk See the documentation.
Set Ticket Priority
Update the priority of a ticket in Freshdesk See the documentation.
List Tickets
Fetch up to 100 tickets according to the selected filters. See the documentation
Get Ticket Details
Get details of a Ticket. See the documentation
Create a Ticket
Create a ticket. See the documentation
Create a Contact
Create a contact. See the documentation
Create a Company
Create a company. See the documentation
Close Ticket
Set a Freshdesk ticket's status to 'Closed'. See docs
Assign Ticket to Group
Assign a Freshdesk ticket to a specific group See the documentation.
Assign Ticket to Agent
Assign a Freshdesk ticket to a specific agent. See the documentation.