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Documentation
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Freshservice
Freshservice
Cloud-based IT Service Management solution

Categories

Help Desk & Support

Available Tools

Tools that your AI agent can use through this MCP server to interact with Freshservice

List Solution Category ID Options

Retrieves available options for the Solution Category ID field.

Update Ticket

Update a ticket. See the documentation

Update Solution Article

Update a solution article. See the documentation

List Solution Categories

List all solution categories. See the documentation

List Solution Articles

List all solution articles. See the documentation

Get Ticket

Get a ticket by ID. See the documentation

Get Solution Article

Get a solution article by ID. See the documentation

Delete Solution Article

Delete a solution article. See the documentation

Create Ticket

Create a new ticket. See the documentation

Create Solution Article

Create a solution article. See the documentation