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ServiceNow
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Help Desk & Support

Available Tools

Tools that your AI agent can use through this MCP server to interact with ServiceNow

Get Current User

Returns the authenticated ServiceNow user's sys_id, name, email, username, and instance URL. Call this first when the user says 'my incidents', 'my cases', 'assigned to me', or needs their ServiceNow identity. Use sys_id to filter records in Get Table Records (e.g. assigned_to={sys_id}) or Create Table Record. See the documentation.

Search Records by Keyword

Search for records by keyword. See the documentation

Update Table Record

Updates the specified record with the name-value pairs included in the request body. See the documentation

List Tables

List all tables in the ServiceNow instance. See the documentation

Get Table Records

Retrieves multiple records for the specified table. See the documentation

Get Table Record by ID

Retrieves a single record from a table by its ID. See the documentation

Get Record Counts by Field

Retrieves the count of records grouped by a specified field from a ServiceNow table. See the documentation

Delete Table Record

Deletes the specified record from a table. See the documentation

Create Table Record

Inserts one record in the specified table. See the documentation