ServiceNow Slack integration for your AI agent

Retrieve the current user's ServiceNow cart contents, including the cart_item ids needed by Delete Cart Item. Use before Checkout Cart or Submit Cart Order to confirm what will be ordered. See the documentation

Updates the specified record with the name-value pairs included in the request body. See the documentation

Submit a ServiceNow record producer to create the target record (e.g. an incident or RITM) from catalog variables. Run Search Catalog Items to find the record producer sys_id and Get Catalog Item Variables to learn which variable names to supply. See the documentation

Run the ServiceNow order-guide rule base and return the selected catalog items plus their variable schemas. Run Search Catalog Items to find the order-guide sys_id and Get Catalog Item Variables for guide-level field names. Pass the returned items to Checkout Order Guide. If checkout does not return a REQ, the guide's Two step flag is off: review with View Cart, then call Submit Cart Order. See the documentation

Submit the current user's ServiceNow cart via the /cart/submit_order endpoint, generating a request (REQ). Like Checkout Cart, the result depends on the instance's one-step vs two-step checkout configuration. Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request. Returns the request (REQ) plus a requested_items array with each requested item's (RITM) number, approval, stage, state and requested_for; approvals happen on the RITMs, so read approval status there rather than on the REQ. See the documentation

Search for records by keyword. See the documentation

Search ServiceNow knowledge base articles via the Knowledge Management API. Returns matching articles with snippets only; use Get Article to fetch an article's full HTML body. Optionally restrict the search to specific knowledge bases (run List Knowledge Bases to find their sys_ids). Requires the Knowledge API (sn_km_api) plugin, which is not active by default. See the documentation

Search ServiceNow CMDB configuration items in cmdb_ci by name. Use this for assigned-asset lookup after Find Users (pass that user's sys_id as Assigned To). Then read a specific CI with Get Table Record By ID. See the documentation

Search the ServiceNow Service Catalog for orderable items. Use this first to discover catalog item sys_id values needed by Get Catalog Item Variables, Add Item to Cart, Order Catalog Item, Submit Record Producer, and Submit Order Guide. Set Item Type to Order Guide to find order guides. See the documentation

Place a one-step Order Now request for a single ServiceNow catalog item, bypassing the cart. Run Search Catalog Items to find the item sys_id and Get Catalog Item Variables to learn which variable names to supply. Use Check Order Status afterward to track the resulting request. Returns the request (REQ) plus a requested_items array with each requested item's (RITM) number, approval, stage, state and requested_for; approvals happen on the RITMs, so read approval status there rather than on the REQ. If Requested For was set but ServiceNow assigned the items to someone else, the result includes a requested_for_warning. See the documentation

List all tables in the ServiceNow instance. See the documentation

List the knowledge bases in the instance, to find the sys_ids that scope a search on Search Knowledge Base. See the documentation

Retrieves multiple records for the specified table. See the documentation

Retrieves a single record from a table by its ID. See the documentation

Retrieve requested items (RITMs) from the sc_req_item table for a catalog request. Provide the request number returned by Checkout Cart, Submit Cart Order, Order Catalog Item, or Checkout Order Guide. Use this after checkout to get RITM numbers and states for follow-up links. See the documentation

Retrieves the count of records grouped by a specified field from a ServiceNow table. See the documentation

Retrieve select-box choices for a ServiceNow catalog variable from the question_choice table, including inactive-filtered ordering. Prefer the inline choices from Get Catalog Item Variables: reading question_choice usually requires a catalog admin role, so most signed-in employees get a 403 here. Pass the variable sys_id (or id) from Get Catalog Item Variables. For table-backed reference variables, use Get Table Records on the variable's options.table instead. See the documentation

Retrieve a ServiceNow incident from the incident table by number. Use this after Submit Record Producer or Create Table Record when you need the incident state, priority, and assignment for a follow-up link. See the documentation

Returns the authenticated ServiceNow user's sys_id, name, email, username, and instance URL. Call this first when the user says 'my incidents', 'my cases', 'assigned to me', or needs their ServiceNow identity. Use sys_id to filter records in Get Table Records (e.g. assigned_to={sys_id}) or Create Table Record. See the documentation.

Retrieve catalog UI policy actions for a ServiceNow catalog item from catalog_ui_policy_action (visibility, mandatory, and read-only rules). Each action includes its parent catalog_ui_policy record, including catalog_conditions. Run Search Catalog Items first to obtain the item sys_id. Use with Get Catalog Item Variables when building a form, then Add Item to Cart or Checkout Order Guide. See the documentation

Retrieve the ordered variables (form fields) for a ServiceNow catalog item or record producer, with where each field's valid values come from. Run Search Catalog Items first to obtain the item sys_id, then use the returned variable names to build the variables payload for Add Item to Cart, Order Catalog Item, or Submit Record Producer. Supply a value for each variable whose mandatory is true; optional variables can be left out. Each choice-based variable has an options object: when options.source is choices, pick a value from the inline choices (lookup choices are already filtered by ServiceNow for the signed-in user); when it is table, run Get Table Records on options.table with options.query (if present) plus the user's search text and submit the record sys_id. options.qualifier_unresolved: true means the form filters this field with a script (options.qualifier_script) that cannot be evaluated here: do not reimplement the script with other queries or state which records it allows, tell the user the valid choices are decided by the form, and confirm the value they want; options.depends_on lists variables whose values change the valid options. A non-empty help_text is the guidance ServiceNow shows under the field (it may contain HTML entities); show it to the user when asking for that value. Script defaults such as the current user are resolved into value, with the original script in default_script. When default_unresolved is true, value is empty: ask the user for the value instead of submitting default_script. See the documentation

Retrieve a single knowledge article, including its entire HTML body (content). Run Search Knowledge Base first to find an article, then pass its number or sys_id here. Also returns url, a link to the article on the instance that you can share with users (omitted when the article is not found). The attachments array is only returned when the article record has display_attachments enabled. See the documentation

Download an attachment from a knowledge article to the /tmp directory. Run Get Article first: its attachments array holds each attachment's sys_id and file_name, but only when the article record has display_attachments enabled. See the documentation

Search ServiceNow sys_user records to find a user's sys_id (used by props like the requested-for field on Add Item to Cart). Choose whether to match on name (partial) or email (exact). See the documentation

Empty and delete the current user's ServiceNow cart, removing all of its items. The action resolves the active cart automatically, so no cart ID is required. Emptying a cart that still has items requires the catalog_admin role (a plain admin can only delete an already-empty cart). See the documentation

Deletes the specified record from a table. See the documentation

Remove an item from the current user's ServiceNow cart. Run View Cart first to obtain the cart_item id to delete. This permanently removes the line item from the cart. See the documentation

Inserts one record in the specified table. See the documentation

Checkout a ServiceNow order guide using the items returned by Submit Order Guide. Pass those items as-is — this action maps quantity to sysparm_quantity and array variables (including nested children) to an object. Fill unanswered mandatory item variables in items first, and omit optional blank ones. If the order guide's Two step flag is on, this submits the order and returns the REQ number and sys_id, plus a requested_items array with each requested item's (RITM) number, approval, stage, state and requested_for; approvals happen on the RITMs, so read approval status there rather than on the REQ. If the flag is off, items are added to the user's default cart and no REQ is returned — review with View Cart, then call Submit Cart Order. Use Check Order Status after a REQ exists. See the documentation

Submit the current user's ServiceNow cart via the standard /cart/checkout endpoint, generating a request (REQ). The result depends on the instance's one-step vs two-step checkout configuration (in two-step mode it returns the order summary/status to confirm rather than finalizing). Add items first with Add Item to Cart and inspect with View Cart. Use Check Order Status afterward to track the resulting request. Returns the request (REQ) plus a requested_items array with each requested item's (RITM) number, approval, stage, state and requested_for; approvals happen on the RITMs, so read approval status there rather than on the REQ. See the documentation

Retrieve the status of a ServiceNow catalog request (REQ) from the sc_request table, with its requested items (RITMs) under requested_items (number, approval, stage, state, requested_for). Approvals happen on the RITMs: the REQ's own approval can read approved while a RITM is still waiting, so report approval status from requested_items[].approval. Provide the request number returned by Checkout Cart, Submit Cart Order, Order Catalog Item, or Checkout Order Guide. See the documentation

Add a ServiceNow catalog item to the current user's cart. Run Search Catalog Items to find the item sys_id and Get Catalog Item Variables to learn which variable names to supply. After adding items, use View Cart, then Checkout Cart or Submit Cart Order to submit. See the documentation