Zoho Desk Slack integration for your AI agent

Updates an existing comment on a ticket. See the documentation

Updates details of an existing contact. See the docs here

Finds or create a contact. See the docs here

Lists every field configured on a Zoho Desk module (defaults to Tickets), including each field's apiName, displayLabel, type, and for picklist fields - the allowedValues array. Useful for discovering valid picklist values (e.g. for status, priority, channel, category, subCategory, classification) before creating or routing tickets. See the documentation

Lists the departments configured in the organization, with optional filtering by enabled/disabled state. Use this to drive workflows by department name lookups instead of hardcoded department IDs. See the documentation

Updates an existing ticket. See the docs here

Sends an email reply. See the docs here

Searches for tickets in your help desk. See the docs here

Searches for knowledge base articles. See the documentation

Lists all tickets in your help desk with optional filtering. See the docs here

Get a list of threads for a specified ticket. See the documentation

Retrieves all comments for a specified ticket. See the documentation

List attachments for a specific ticket. See the documentation

Lists root knowledge base categories for a help center. See the documentation

Lists the help centers configured in an organization. See the documentation

List all conversations for a ticket. See the documentation

Lists knowledge base articles for a help center. See the documentation

Retrieve details for a specified ticket. See the documentation

Retrieves details of a specific comment on a ticket. See the documentation

Retrieves the edit history of a specific ticket comment. See the documentation

Retrieve details for a specific thread belonging to a ticket. See the documentation

Retrieves the details of a knowledge base article. See the documentation

Searches for contacts in your help desk portal. See the docs here

Download a specific attachment belonging to a thread of a ticket. See the documentation

Deletes a specific comment from a ticket. See the documentation

Creates a ticket in your helpdesk. See the docs here

Creates a contact in your help desk portal. See the docs here

Creates an account in your help desk portal. See the docs here

Adds a comment to a ticket. See the docs here

Attaches a file to a ticket. See the docs here