Supercharge Crisp Support with an AI Assistant in Slack

In today's fast-moving digital world, offering great customer support is crucial for keeping your business in good standing and your customers happy. Crisp is a helpful messaging tool that connects easily with many other tools.

By adding an AI assistant to Slack, you can make your Crisp support even better, improving how quickly and effectively you help customers.

Why Combine AI in Slack with Crisp Support?

Improved Speed

By using an AI assistant in Slack, your support team can respond to customer questions more quickly. The AI can help support team find answers quicker and provide better answers, letting your human team members focus on more complicated problems.

Better Communication

Having AI inside Slack gives support agents direct access to real-time customer information and past interactions from Crisp. This means they can communicate more clearly without needing to switch between different tools. This smooth connection saves time and makes the support process quicker and more accurate.

Step-by-Step Guide

Step 1: Create an AI Assistant with Knowledge Sources

a. Sign up for Runbear

Start by creating an account on Runbear. Runbear makes it easy to build AI-powered assistants without the need for coding, streamlining the integration process.

b. Write an Instruction

Define what your AI assistant should do. Write a clear and concise instruction detailing the assistant's role. For example, you could instruct it to summarize customer conversations, answer frequently asked questions, or retrieve specific information from your knowledge base.

You are a support assistant who provides accurate answers to user questions based on knowledge sources. When users pose questions, search existing knowledge sources using file search to deliver accurate and trustworthy information. If you cannot find an answer from given knowledge sources, just say, "I'm sorry, but I couldn't find an answer." instead of answering questions.

c. Connect Knowledge Sources

Next, link your knowledge sources to the assistant. Runbear allows you to upload PDF files or connect popular tools like Google Drive, Confluence, and Notion. This ensures that your AI assistant has access to the right information to provide accurate and helpful responses.

Step 2: Connect it to Slack

a. Link Your AI Assistant with Slack

You can make your AI Assistant work in your Slack with few click using Runbear. Connect it to the Slack channel where Crisp post messages.

b. Make it Work for Crisp Messages

You can automatically call your AI assistants using the “Keyword Trigger” option. Visit the Channels → Trigger page, and turn on the “Trigger by Keyword” option. Enter “Email has been set” as the keyword to make your AI assistants answer when Crisp users enter emails.

c. Invite your AI Assistant to the channel

Make sure to invite the AI Assistant to your Slack channel for seamless operation. Simply type /invite @Runbear in the desired Slack channel, and your AI Assistant will be ready to help!

Step 3: Test it Out

Your AI assistant will automatically respond in Slack threads whenever customers ask questions via Crisp, ensuring seamless communication.

The Role of AI in Customer Support

As technology grows, AI will become even more important in customer support. Adding it to platforms like Slack helps businesses stay up-to-date with industry changes, offering better service. Making AI a part of your support plan lets your Crisp support team work more efficiently and keep customers satisfied.

By using an AI assistant in Slack for Crisp support, you not only make better use of your resources but also offer a top-notch customer experience. This smart use of AI boosts your support capabilities and helps build stronger connections with your customers.

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At Runbear, we're passionate about empowering people through AI-driven automation. Feel free to reach out—we'd love to help you learn more!