Short answer: The best AI agents for Microsoft Teams in 2026 include Microsoft 365 Copilot with Facilitator and Channel Agent, Copilot Studio, Moveworks, Glean, Atlassian Rovo, Viktor and Runbear. Copilot Chat comes with an eligible Microsoft 365 plan, and Microsoft 365 Copilot adds Facilitator for meetings and Channel Agent for channels. Copilot Studio lets you build custom Copilot agents for Teams. Third-party apps cover other jobs. Moveworks and the Jira Service Management virtual service agent handle employee requests, while Glean and Atlassian Rovo search company knowledge. Workato Workbot posts app events into chats. Runbear adds shared agents to Teams channels that answer from your docs, and it bills by credits instead of per seat. Viktor also bills a whole workspace by credits.
Disclosure: Runbear is our product. Prices are each vendor's published rate in October 2026, linked to the page. Check the page before you buy.
Comparison table
| Tool | Best for | Works in | Pricing model |
| Microsoft 365 Copilot (Facilitator, Channel Agent) | Personal help and meeting and channel agents for Microsoft 365 shops | Teams and Microsoft 365 apps | Per user add-on |
| Copilot Studio | Custom agents built by IT or makers | Teams, Microsoft 365, websites | Pay-as-you-go or prepaid credits |
| Workflows and Power Automate | Rule-based automations around Teams | Teams, Microsoft 365 | Microsoft 365 apps, Power Automate plans |
| Moveworks | Employee support at large companies | Teams, Slack, web | Custom quote |
| Jira Service Management virtual service agent | Service desk requests in chat | Teams or Slack (one of them) | Needs Jira Service Management |
| Glean | Search across many company systems | Teams, web, others | Not published |
| Atlassian Rovo | Teams on Jira and Confluence | Teams, Atlassian apps | Needs Jira or Confluence Cloud |
| Workato Workbot | Alerts and actions from business apps | Teams | Part of Workato |
| Viktor | Multi-step tasks run end to end | Slack, Teams | Workspace credits |
| Runbear | Shared agents for a team, answering from your docs and acting in your tools | Slack, Teams | Usage credits, not per seat |
1. Microsoft 365 Copilot, Facilitator and Channel Agent
Best for: Organizations on Microsoft 365 that want AI help inside Teams without another vendor.
Teams includes "a powerful, personal AI assistant called Copilot in Teams and task-tailored agents like Facilitator and Channel Agent" (Microsoft Learn). Facilitator joins meetings, and anyone in the meeting can work with it like another team member. Channel Agent works in channels. It can help flag deadlines buried in conversations, write status reports, assign tasks and due dates, and answer questions.
The Copilot Chat app needs no extra license. Without a Microsoft Copilot license, its answers draw only on public web data. Copilot in Teams, Facilitator and Channel Agent come with the Microsoft Copilot license. Microsoft's Business pricing page in October 2026 lists the Microsoft 365 Copilot Business add-on starting from $18.00 per user per month, down from $21.00. That promotional price applies to the first year only and needs an annual commitment, and some advanced AI features add usage-based billing. The offer runs from July 1 to December 31, 2026, for existing customers with an eligible Business plan.
Limits: Copilot in Teams is a personal assistant. Microsoft gives users with a Copilot license access to Facilitator and Channel Agent, and the license is priced per user, so cost grows as more people get it.
2. Copilot Studio
Best for: IT teams and makers who want to build their own agents and publish them to Teams.
Copilot Studio is Microsoft's low-code tool for building agents and agent flows. A published agent can then be turned on for people in Teams and Microsoft 365 (Microsoft Learn). Microsoft's Copilot Studio pricing page in October 2026 offers pay-as-you-go billing or a pre-purchase plan of Copilot Credit Commit Units, which "Save up to 20%" (Microsoft).
Limits: Agents need an Azure subscription (Microsoft). Someone has to design, test and maintain each agent, and usage billing means watching credit spend.
3. Workflows and Power Automate
Best for: Teams that want rule-based automations more than a conversational agent.
The Workflows app in Teams automates "repetitive tasks or processes that connect one or more apps to Teams" (Microsoft Support). Power Automate runs larger flows and approvals across Excel, OneDrive and Teams.
Limits: A workflow follows the steps you set. It does not answer open questions from your documents the way an agent does.
4. Moveworks
Best for: Large companies that want one assistant for employee requests across chat tools.
Employees use the Moveworks AI Assistant to talk to its AI agents in Teams, Slack, the web and other surfaces. Admins get controls and analytics for an enterprise rollout.
Limits: Moveworks publishes no prices. Its pricing page asks you to request a custom quote.
5. Jira Service Management virtual service agent
Best for: Service teams already running a help desk in Jira Service Management.
Customers using Teams "go to Assist and send a direct message," and the virtual service agent matches the question to an intent or responds with AI answers (Atlassian).
Limits: You can run it in Microsoft Teams or Slack, not both (Atlassian). It is built for help desk requests.
6. Glean
Best for: Large companies whose main problem is finding information across many systems.
Glean in Teams brings "Glean's enterprise search and generative AI experience directly into Teams, so users can find information, ask questions, and get personalized answers" (Glean admin guide). Glean lists more than 275 app connectors (Glean).
Limits: Glean's site points buyers to a demo request. An administrator has to deploy and publish the app for the organization.
7. Atlassian Rovo
Best for: Teams whose work lives in Jira and Confluence.
Rovo for Microsoft Teams works in one-to-one chats, group chats and channels. It finds answers in Jira, Confluence and other connected tools such as SharePoint and Google Drive, summarizes docs, and creates and updates work in Jira and Confluence (Atlassian).
Limits: You need a working Jira or Confluence Cloud account, and your Teams tenant has to allow the app. Shared-account replies in channels need an Atlassian org admin to connect the tenants. Without that setup, only the person who asked sees Rovo's reply, and they can choose to post it to the chat.
8. Workato Workbot
Best for: Operations teams that want app alerts and quick actions inside Teams.
Workato built Workbot for Microsoft Teams as a chatbot for watching your business apps and acting on them without leaving Teams. You can set it to post to people and channels when important events happen, such as a key customer filing a ticket.
Limits: Someone has to set up each event and action it handles.
9. Viktor
Best for: Ops teams that want an agent to finish scheduled, multi-step jobs.
Viktor runs in Slack and Microsoft Teams and works across 9,800+ integrations (Viktor). In October 2026, the Free plan includes up to $100 in credits. The Team plan costs $100 per month for 40,000 credits, shared across the whole workspace. Credits left at the end of a month stay available for one more month.
Limits: Credit use depends on the task, so forecasting cost takes real usage. By Viktor's estimate, research reports and jobs with many steps can take 500 to 2,000 credits each.
10. Runbear
Best for: Teams that want shared agents in Microsoft Teams, connected to their docs and tools, priced by usage instead of per seat.
Runbear puts shared AI agents into Microsoft Teams channels and group chats. You install @Runbear from Microsoft AppSource or deploy a branded bot under your own name and icon (Runbear docs). Teammates @mention an agent, and it answers in the thread from your connected docs and cites the document behind the answer (Runbear). Sources include Notion, Google Drive, Confluence, SharePoint, websites and local files (Runbear docs). If your documents don't answer a question, the agent is set up to tell you that rather than make up details.
Agents can also create Jira tickets, @mention the right person and update customer relationship management (CRM) records in tools such as HubSpot (Runbear). One agent can serve both Slack and Teams with the same instructions and knowledge (Runbear). Team costs $99 per month with 20,000 credits and 5 builders. Business costs $399 per month with 100,000 credits, 10 builders, an audit log and the option to bring your own large language model (LLM) key. You pay for one subscription, and anyone on the team can use your agents in Slack or Teams (Runbear pricing).
Setup happens in two places. In the Runbear dashboard, open the agent, go to the Chatbots tab, pick the Microsoft Teams tile and choose Use @Runbear. In Teams, click Add to a Team, pick the team or group chat, then click Complete Setup on the card the bot posts and enter your Teams name (Runbear docs). Each team or chat becomes its own connection on the agent, with its own triggers. More on the Teams side is on the Runbear for Microsoft Teams page.
Limits: Runbear is not a full enterprise search index like Glean. It answers from the sources you connect to each agent. It is another vendor for IT to approve, and usage pricing means you watch a credit balance.
How to choose between Copilot and third-party apps
Start with what you already pay for. If your company holds Microsoft Copilot licenses, try Copilot in Teams, Facilitator and Channel Agent first. Add Copilot Studio when IT wants to build agents on Microsoft's platform.
Then decide who pays for the agent. Copilot in Teams helps each licensed person. Channel Agent and Rovo's shared mode also answer in channels, but they need a Microsoft Copilot license or an Atlassian Cloud account. Runbear and Viktor bill their shared agents by credits instead of per seat.
Next, check where your knowledge lives and what the agent must do:
- Help desk tickets in Jira Service Management: the virtual service agent.
- Jira and Confluence: Rovo.
- Many systems at a large company: Glean or Moveworks.
- App alerts and actions: Workbot or Workflows.
- Shared agents on Notion, Google Drive or SharePoint, with follow-up Jira tickets and no per-seat license: Runbear.
Match the security bar too. Ask about single sign-on (SSO), audit logs and per-user permissions before the pilot.
FAQ
What is the best AI agent for Microsoft Teams?
It depends on what you already pay for. Organizations with Microsoft Copilot licenses get Copilot in Teams, Facilitator and Channel Agent. IT teams that want to build their own agents use Copilot Studio. Third-party apps fill specific jobs: Moveworks and Glean for large-company search and requests, Rovo for Jira and Confluence, and Runbear or Viktor for shared agents billed by credits instead of per seat.
Do I need a Microsoft 365 Copilot license to use AI agents in Teams?
Not for every agent. The Copilot Chat app needs no extra license, but without one its answers draw only on public web data. Copilot in Teams, Facilitator and Channel Agent come with the Microsoft Copilot license. Third-party agents such as Runbear, Viktor, Glean and Rovo are installed as Teams apps and billed by their own vendors.
Can one AI agent work in both Slack and Microsoft Teams?
Some can. Runbear can deploy the same agent to Slack and Microsoft Teams, so both share one set of instructions, knowledge and integrations. Viktor and Moveworks also run in both. The Jira Service Management virtual service agent runs in Teams or Slack, not both.
Runbear adds a shared AI agent to Microsoft Teams channels that answers from your connected docs and takes action in tools such as Jira.
