Short answer: if you want IT support requests such as password resets or access grants finished inside the Slack or Teams thread, look at a dedicated AI help desk agent: Serval, Moveworks, Console, or Siit (Pro plan). Aisera and Atomicwork also say they resolve employee requests in chat. If your IT team already runs Freshservice or Jira Service Management, check their AI agents first. Both put them on higher plans. Runbear is a shared AI agent for Slack and Microsoft Teams that answers IT how-to questions from your own documents and opens a Jira or Linear ticket when a person has to step in.
Disclosure: Runbear is our product. Prices below are what each vendor publishes on its own site in October 2026, and four of the nine publish no price. Links are in the Sources section.
How we compared the help desk agents
We included tools whose own pages describe support for both Slack and Microsoft Teams, and read each tool's documentation and pricing page with four questions:
- Does it work in both Slack and Microsoft Teams? Many companies run both, or move from one to the other.
- What can it finish in the thread? For example, a VPN how-to answer, a new ticket, a manager's approval, or a password reset done without IT.
- What does the AI agent need? Some tools put the AI agent on a higher plan or need workflows set up first.
- Is the price published? A list price lets you budget before a sales call.
The tools fall into three groups: AI service desks built to resolve requests in chat, established ITSM (IT service management) suites that added a chat agent, and a shared agent.
The tools at a glance
| Tool | Slack | Teams | What it can finish in chat | Price |
| Serval | Yes | Yes | Answers from your knowledge bases and runs automations your team sets up, including just-in-time access with approvals | Not published, demo first |
| Moveworks (ServiceNow) | Yes | Yes | Password resets, account unlocks, software and hardware requests | Custom quote |
| Aisera (Automation Anywhere) | Yes | Yes | Aisera says it resolves employee support requests with prebuilt workflows connected to systems like ServiceNow and Jira | No price on its site |
| Atomicwork | Yes | Yes | Creates requests and gives status updates. Atomicwork says its assistant acts on frequent IT issues without a person | Professional from $25,000 a year with 25,000 credits, or $2 per completed access request with a 12,000-request yearly minimum |
| Console | Yes | Yes | Access requests approved in the thread, then granted in a system such as Okta | No pricing page |
| Siit | Yes | Yes | Requests and tickets in chat on every plan. Access approval and provisioning through your identity provider, and AI agents, on Pro | $23 to $89 per admin per month, billed annually |
| Freshservice | Yes | Yes | Tickets in chat on every plan. On Enterprise, Freddy AI Agent (Classic) handles password resets, distribution list changes and software access once orchestration is connected. Approvals in Slack | From $19 per agent per month with annual billing, up to $99. Freddy AI Agent (Classic) is on Enterprise (custom price) |
| Jira Service Management | Yes | Yes, but one at a time | Answers questions and opens a work item for a person | Free for 3 agents. Virtual service agent from Premium |
| Runbear | Yes | Yes | Answers from your connected documents, opens Jira or Linear issues, @mentions the right person | Team $99 a month with 20,000 credits |
The prices use different units (per admin, per agent, per year, per outcome, or monthly credits), so compare them only within the same model.
AI service desks that resolve requests in chat
These tools aim to close IT requests in the chat thread. Several connect to your identity provider, such as Okta, so the agent can make the change itself.
Serval
Serval calls itself an AI-native ITSM platform. Employees can send Serval requests from Slack, Teams, email or a web portal, and its help desk agent routes tickets, answers from your knowledge bases with sourced answers, and resolves common requests with automations, including deterministic workflows your team sets up. Its access management grants just-in-time access through approval workflows. Serval publishes no price and asks you to book a demo for its single platform fee.
Moveworks
Moveworks is an AI assistant for employee requests, now owned by ServiceNow. It works in Slack, Teams, web and mobile. Employees can reset passwords, unlock accounts, and request software or hardware. Moveworks sits on top of the ITSM you already run, such as ServiceNow, Jira or Freshservice, rather than replacing it. Pricing is by custom quote.
Aisera
Aisera, now owned by Automation Anywhere, sells an AI assistant for IT, HR, facilities and sales requests. Aisera says that in Slack and Microsoft Teams it resolves employee support requests with conversational AI and more than 1,200 prebuilt workflows. It connects to systems such as ServiceNow, Jira and Zendesk and, in Teams, Active Directory and Office 365. We found no prices on Aisera's site.
Atomicwork
Atomicwork sells AI-native ITSM software with an assistant called Atom. In Slack and Teams, employees ask Atom to create a request, get updates or check status, and Atomicwork says Atom can act on frequent IT issues without a person in the loop. Atomicwork publishes two pricing models. The usage-based Professional plan starts at $25,000 a year, billed annually, with 25,000 credits. The outcome-based model charges per result, for example $2 for each access request handled end to end, with a yearly minimum.
Console
Console says it is built for both Microsoft Teams and Slack. Employees message IT, and Console runs the matching workflow. For access requests, the approver can approve, deny or ask for more information from the notification itself. Once approved, Console carries out the grant in a system such as Okta. We found no pricing page.
Siit
Siit is a service desk for internal requests. Employees submit and manage requests in Slack or Teams on every plan, starting with Essentials at $23 per admin per month, billed annually. For app access, Siit routes the approval and provisions through your identity provider. Automated access management and AI agents that run workflows end to end are on Pro at $89.
ITSM suites that added a chat agent
These are full service management products. Their chat agents sit on top of a ticketing workflow you may already run.
Freshservice
Freshservice is an ITSM product from Freshworks. Its basic ServiceBot for Slack and Teams, which creates and updates tickets, comes with every plan. The Freddy AI Agent (Classic), which handles requests in chat across Teams, Slack and the service portal, is on the Enterprise plan. Connected to orchestration, it can fulfill requests such as password resets, distribution list changes and software access, and approvers can approve or reject in Slack. Plans start at $19 per agent per month with annual billing and go up to $99, and Enterprise is custom-priced.
Jira Service Management
Jira Service Management's virtual service agent recognizes questions and requests in Slack or Microsoft Teams and helps employees create work items. It runs in Teams or Slack, not both at once. The Free plan covers 3 agents, and the virtual service agent is on Premium and Enterprise.
A shared agent: Runbear
Runbear is a shared AI agent for Slack and Microsoft Teams that answers IT how-to questions from your own documents and opens a Jira or Linear ticket when a person has to step in. A Runbear IT agent answers from the runbooks you connect in Notion, Confluence, Google Drive or SharePoint, cites the document behind each answer, and @mentions the right person when a human should decide.
Companies set up one agent per job. An IT agent such as @IT, for questions like "How do I connect to the VPN?", is set up the same way as an HR agent. Runbear says IT teams can set one up without engineering support (IT help desk setup). Documents you index into an agent's knowledge base are shared by everyone who can use that agent, so connect only IT documents every employee may read.
Runbear's Team plan is $99 a month with 20,000 credits, and Business is $399 a month with 100,000 credits (plan details).
Choose a dedicated service desk instead when you want password resets and access changes carried out in the chat through approved workflows and your identity provider. Choose Runbear when most of your load is repeat how-to questions that a person would otherwise answer from the same documents.
How to choose an IT help desk agent
- Sort last month's tickets by type. If most are how-to questions, an agent that answers from your IT documents can handle them in the thread. If most are access changes and resets, you need a tool that runs approved workflows.
- Check the plan behind the AI agent. Siit's AI agents are on Pro, Freshservice's Freddy AI Agent (Classic) on Enterprise, and Jira Service Management's virtual service agent on Premium.
- Test Slack and Teams together. If your company uses both, confirm the agent runs in both at the same time.
- Run a pilot with your own requests. Take 20 real tickets from last month and see which ones each tool finishes in the thread.
FAQ
Do these help desk agents support both Slack and Teams?
All nine describe both on their own pages. Jira Service Management's virtual service agent has a limit. Atlassian says it runs in Teams or Slack, not both.
Can an AI agent reset passwords from Slack?
Yes, after setup. Moveworks lists password resets in Slack and Teams, and Freshservice's Freddy AI Agent (Classic), on the Enterprise plan, can fulfill them once orchestration is connected.
Do I need a full ITSM to answer IT questions in Slack?
Not for how-to questions. A shared agent that answers from connected documents and opens a ticket when a person must act can handle many of them. Dedicated service desks such as Serval and Siit (on Pro) also carry out access changes. The Runbear setup described here answers questions and opens a ticket for a person.
Sources
- Serval: https://docs.serval.com, https://www.serval.com/pricing
- Moveworks: https://www.moveworks.com/us/en/solutions/ai-help-desk, https://www.moveworks.com/us/en/company/news, https://www.moveworks.com/us/en/pricing
- Aisera: https://aisera.com/integrations/slack/, https://aisera.com/integrations/ms-teams/
- Atomicwork: https://www.atomicwork.com/integrations/slack, https://www.atomicwork.com/integrations/microsoft-teams, https://www.atomicwork.com/pricing
- Console: https://www.console.com/faq/using-console-in-microsoft-teams-and-slack, https://www.console.com/product/agentic-support
- Siit: https://www.siit.io/integrations/slack, https://www.siit.io/integrations/microsoft-teams, https://www.siit.io/autonomous-app-access, https://www.siit.io/pricing
- Freshservice: https://www.freshworks.com/freshservice/pricing/, https://support.freshservice.com/support/solutions/articles/50000003324-using-the-freddy-ai-agent-for-slack
- Jira Service Management: https://support.atlassian.com/jira-service-management-cloud/docs/set-up-your-virtual-agent-channels/, https://www.atlassian.com/collections/service/pricing
- Runbear: https://runbear.io/features, https://runbear.io/solutions/use-cases/it-help-desk, https://docs.runbear.io/agents/knowledge/overview, https://runbear.io/pricing, https://runbear.io/posts/ai-hr-policy-questions-slack
