AI Agent Integration for DevRev
Let your AI agent create, update, or assign DevRev tickets directly from team chats, eliminating context-switching and manual entry. Enhance your DevRev workflows with AI-powered automation in Slack, Teams, and Discord.
DevRev is revolutionizing cross-functional collaboration for SaaS companies—unifying product, support, and growth teams into a single platform. But what if your team could supercharge DevRev workflows with a smart AI agent living right inside Slack or Teams? Enter Runbear: the bridge between your day-to-day conversations and DevRev’s powerful data, ushering in a new era of automation, productivity, and seamless collaboration.
About DevRev
DevRev is an AI-native work management platform built for SaaS companies that want to unify their customer support, product development, and growth operations. Its core features, like the unified knowledge graph, conversational AI, integrated CRM, and real-time analytics, empower teams to break down silos and automate support workflows. Used by product, success, and growth teams alike, DevRev is best for organizations seeking a modern, collaborative approach to customer-obsessed product delivery, blending support, development, and analytics under one roof for maximum agility and impact. Its market position as an end-to-end, AI-driven platform has made it popular with digitally native SaaS businesses seeking to accelerate their feedback loops and customer satisfaction scores. By offering a consolidated, single source of truth and instant access to operational insights, DevRev helps teams work smarter and stay aligned around what truly matters.
Use Cases in Practice
Wondering how this looks in real life? Here are four high-impact ways your team can apply AI agents to DevRev-powered workflows. Instead of jumping from tab to tab or waiting for manual updates, imagine creating tickets, pulling insights, and sharing knowledge—all without leaving Slack. Whether you’re a support team needing instant ticket triage, a product manager tracking progress, or an executive wanting high-level trends, Runbear’s AI agents streamline every touchpoint. For example, your Monday standup channel could receive live DevRev status charts, while anyone can ask, 'How many P1 tickets are open today?' and get an answer in seconds. Teams have already seen similar benefits in simplifying business analytics and automating KPI reporting—and the same transformation awaits with DevRev integration.
DevRev vs DevRev + AI Agent: Key Differences
Integrating DevRev with Runbear transforms workflows from manual, siloed, and app-dependent tasks to fully conversational, AI-powered automations inside your team chat. Instead of switching between multiple tools, team members use natural language in Slack, Teams, or Discord to access DevRev data, automate ticket workflows, and generate live reports, accelerating collaboration and decision-making.
Implementation Considerations
Adopting a Runbear + DevRev integration requires forethought and planning. Teams must ensure the right permissions for DevRev data access and prepare for an initial setup period, where connecting both platforms and syncing the desired knowledge base can take some time. Organizational readiness is key—align your team on new chat-based workflows to maximize adoption and minimize friction. Cost-benefit analysis is crucial: weigh reduced manual overhead and faster insights against licensing and potential training. Data governance and security permissions should be reviewed to ensure sensitive customer or product information is only available to authorized team members. Finally, plan some change management sessions to train team members on natural language commands and encourage an AI-first approach, unlocking full productivity potential without overwhelming the workflow with too many alerts or automations.
Get Started Today
Empowering your team with a smart AI agent inside Slack or Teams revolutionizes the way you work with DevRev. Busy teams gain faster access to insights, automate tedious routines, and foster collaboration—no more silos or context switching. With Runbear, every team member can benefit from real-time DevRev data, streamlined workflows, and a seamless blend of chat and action. Try integrating Runbear with DevRev today and transform your team productivity—because the future of work is conversational, connected, and AI-powered.