Build eTrusted workflows with AI Agents

eTrusted is revolutionizing how businesses capture and leverage customer feedback, but even the most robust review platform can be limited if critical insights don’t reach the right teams at the right time. By integrating eTrusted with Runbear's AI agent platform, organizations unlock seamless automation and instant team collaboration—directly inside Slack, Microsoft Teams, or Discord. This powerful combination empowers teams to access, analyze, and act on customer review data in real time, boosting productivity and decision-making across every department.

About eTrusted

eTrusted, created by Trusted Shops, is a cloud-based experience feedback platform that streamlines how organizations gather, analyze, and act on authentic customer reviews. With features for sending event-triggered invitations, customizable survey paths, and rich analytics, eTrusted enables businesses to collect actionable feedback at every touchpoint in the customer journey. Its widgets display reviews to boost online trust, while deep integrations with products like CRMs and Google support holistic customer experience management. eTrusted is valued by e-commerce brands, retailers, and service-centric organizations looking to improve reputation, build customer loyalty, and inform business strategy through genuine user feedback. Its combination of ease-of-use and powerful data integration has made it a popular choice across Europe and beyond.

Use Cases in Practice

Let’s explore how connecting eTrusted to a smart AI agent via Runbear supercharges your team workflows. Imagine your customer success team starting each week with an AI-generated review summary posted to their shared Slack channel, capturing trending complaints and praise at a glance. Sales managers can simply ask the AI, “What are the top pain points our customers mentioned this month?” and get a data-driven answer in seconds, freeing them from dashboard hunting. Runbear’s AI agents monitor review sentiment and notify teams when negative feedback spikes, enabling faster intervention. By syncing eTrusted review content as searchable knowledge, support teams can instantly answer tricky questions like, “Any recent feedback on our onboarding process?”, improving internal responses without context switching. These workflows echo proven productivity gains seen in other integrations—like contextual Jira tracking in Slack and instant Excel report insights in Slack. The result? Teams spend less time on manual review management and more time turning real feedback into action.

eTrusted vs eTrusted + AI Agent: Key Differences

Integrating eTrusted with Runbear transforms static review management into dynamic, team-centric workflows. While eTrusted alone centralizes customer feedback, it often relies on manual checks and siloed reports. By connecting eTrusted to a Runbear AI agent, teams shift to real-time, AI-powered automation—enabling scheduled insights, natural language queries, collaborative analytics, and streamlined access in Slack or Teams. This integration eliminates repetitive manual tasks and empowers proactive, data-driven decision making directly within team chat.

Implementation Considerations

Teams adopting eTrusted often face practical hurdles, such as ensuring that collected review data turns into tangible improvements, not just static reports. Manually pulling analytics for different departments slows responsiveness, while siloed dashboards limit team-wide visibility. Implementing AI agent workflows with Runbear does require initial setup: connecting eTrusted to Runbear, defining which data and reports are accessible, and training team members to interact with the AI agent in Slack or Teams. Consider permissions for sensitive data, cost-benefit of automation vs. manual processes, and change management as workflows evolve. Investing in clear organizational awareness and roles (who gets alerts, who requests reports) will maximize the value of AI-powered review workflows and ensure data governance best practices are upheld.

Get Started Today

Combining eTrusted with Runbear’s AI agent platform transforms customer feedback from a static resource to a dynamic driver of team action. Your organization gains instant, collaborative access to critical review data, turning every team member into a customer insight champion. If your business relies on timely, actionable feedback via eTrusted, now is the time to empower your teams with AI-powered automation. Try the Runbear and eTrusted integration—streamline your workflows, boost productivity, and let every review shape smarter decisions.