Automate MSG91 workflows with AI Agents

MSG91 has long been a go-to platform for robust, multi-channel business communication—from SMS and voice to WhatsApp and authentication. But as teams aim to act faster and collaborate closer, they need smarter ways to make MSG91 part of their everyday workflows. That’s where Runbear comes in. By connecting MSG91 with an AI agent inside Slack, Microsoft Teams, or Discord, you can move from manual messaging to seamless, automated communication—right where your team already works.

About MSG91

MSG91 is a comprehensive cloud communication platform trusted by thousands of businesses across industries for its scalable SMS, voice, email, WhatsApp, and authentication APIs. Its robust infrastructure supports transactional and promotional messaging, two-way customer engagement, secure OTP delivery, and integrated analytics. Teams use MSG91 to automate bulk communication, interact with customers on their preferred channels, and protect user accounts via secure authentication. Common users range from startups driving marketing campaigns, to enterprises securing employee workflows and managing global customer support—all seeking reliable, programmable communication tools that scale easily and perform globally. MSG91 stands out for its breadth of API offerings, strong delivery rates, and powerful analytics—all critical to high-performing teams.

Use Cases in Practice

Let’s break down four practical scenarios where Runbear’s AI agent and MSG91 together can completely reshape your team’s communication workflows. Imagine scheduling an SMS campaign from Slack with just a message to your AI teammate, or seeing daily MSG91 activity updates without opening any dashboard. Teams can securely trigger OTPs for internal workflows or rapidly roll out customer notifications—all with AI-powered automation. These use cases unlock company-wide engagement and keep everyone aligned, with every interaction happening naturally inside your collaboration tool. Similar to how Instantly Query Excel Reports in Slack—No More Manual Data Checks enables quick insights, or how How to Automate KPI Reporting makes regular updates effortless, MSG91 integration empowers teams to communicate and coordinate—without leaving chat.

MSG91 vs MSG91 + AI Agent: Key Differences

Integrating MSG91 with Runbear transforms manual MSG91 tasks into streamlined, AI-powered workflows. Instead of toggling between dashboards, teams interact with AI agents directly inside Slack or Teams, automating bulk messaging, generating instant reports, and enabling secure actions—all in natural language. This shift boosts efficiency, enhances real-time collaboration, and takes MSG91’s core features further by embedding them into team flows without additional apps.

Implementation Considerations

When adopting Runbear with MSG91, teams should prepare for several key considerations. You’ll need MSG91 API credentials and the right permissions to connect your workspace securely. Setting up initial templates or recipient lists in MSG91 before automating in Slack/Teams helps streamline automation later. Team training is crucial—ensure members understand how to issue natural language commands and review AI agent responses for compliance and accuracy. Consider whether automation should require review or be restricted to verified users, especially for OTPs or bulk campaigns. Review costs for both MSG91 messaging volume and AI agent usage with Runbear. Lastly, validate your organization’s data governance and security practices so sensitive alerts or customer data aren’t inadvertently exposed in open channels.

Get Started Today

Runbear’s intelligent AI agents take MSG91 from a powerful API to a truly collaborative, embedded solution for modern teams. By automating messaging, reporting, alerts, and secure authentication—directly from Slack or Teams—your workflows become smarter, faster, and more transparent. Teams no longer need to juggle apps or wait for data; they simply chat with their AI teammate and get results. Try integrating MSG91 with Runbear today and bring a new era of intelligent communication and collaboration to your team workspace—effortlessly boosting productivity, coordination, and customer engagement with every message.