Build Retently workflows with AI Agents

Retently empowers organizations to measure and improve customer satisfaction through dynamic NPS surveys and insightful feedback analytics. But what if your team could make these insights instantly actionable—without toggling between tools or dashboards? By integrating Retently with Runbear’s AI agent platform, teams elevate customer feedback from passive data to an interactive, collaborative experience within Slack, Teams, or Discord. Let’s explore how AI agents make Retently data work harder for your team, unlocking fresh automation, real-time collaboration, and smarter decision making.

About Retently

Retently is a leading customer experience management platform designed to help businesses measure, analyze, and act upon customer feedback. With a focus on the Net Promoter Score (NPS), Retently enables companies to design customizable surveys, collect feedback across email, SMS, and in-app channels, and track customer sentiment at scale. Core features include flexible survey templates, automated feedback loops, advanced analytics, and powerful dashboards. Retently is trusted by teams eager to uncover actionable insights, drive loyalty, and support continuous product or service improvement. Its market position is bolstered by robust integrations, making it a top choice for customer-facing and product teams looking to put feedback at the heart of decision making and collaboration efforts. Typical users include Customer Success, Product Management, and Support teams within customer-centric organizations.

Use Cases in Practice

Runbear-powered AI agents bring Retently’s customer experience data to life by embedding it directly inside your team's daily workflows. Imagine never needing to chase down weekly survey trends or customer sentiment again—instead, your AI agent keeps your team informed and proactive. For example, set up an automated summary of NPS trends to post every Monday, so everyone starts the week with clear goals. If a team member is preparing a presentation, they just ask the AI agent, "Show me our highest-rated feedback from the last quarter," and receive an instant, friendly summary—no need to hunt through dashboards. Teams can ask for deep-dive insights anytime: "How did customer sentiment change after our last product update?" The AI quickly analyzes Retently data and shares a concise chart. And when a manager wants to understand the reason behind a dip in satisfaction scores, the agent provides root-cause analysis, highlighting key themes from recent feedback. These workflows don't just lighten manual reporting—they empower team members to engage with customer feedback conversationally, resulting in faster action and more customer-centric decisions. For related inspiration on smart analytics directly in team chat, see Simplify Your Business Analytics and How to Automate KPI Reporting, or discover advanced AI assistants for customer support scenarios.

Retently vs Retently + AI Agent: Key Differences

Integrating Retently with Runbear transforms customer feedback workflows from isolated reporting into a dynamic, AI-powered experience right within your team's communication platform. Instead of relying on periodic manual reports or time-consuming dashboard checks, AI agents surface insights, enable effortless data retrieval, and foster true team collaboration—directly in Slack, Microsoft Teams, or Discord.

Implementation Considerations

Teams looking to maximize Retently’s potential should anticipate several integration challenges. Initial setup requires connecting Retently accounts with Runbear and configuring proper access permissions. Team members may need brief training on interacting with AI agents and adjusting to conversational workflows instead of dashboard hunting. Change management is key: teams should align on which reports and summaries are most valuable and how they’ll collaborate within Slack or Teams. Evaluate costs versus productivity gains, considering how much manual effort Runbear automation replaces. Security is crucial—set role-based permissions so sensitive customer feedback and reports are only accessible by authorized users. Finally, ensure your organization’s data governance policies are met, as AI-driven automations may surface feedback more widely within the team.

Get Started Today

Combining Retently’s best-in-class customer feedback with Runbear’s conversational AI agent unlocks a new era of proactive team collaboration. Your team can activate insights, automate reporting, and drive action—right where you already work. By bridging the gap between feedback and response, the integration helps teams become truly customer-first. Ready to elevate your Retently workflows with smart automation? Try Runbear today and watch your team’s feedback culture transform overnight—with AI agents built for the way modern teams work.