Automate ServiceNow workflows with AI Agents

ServiceNow has become a mission-critical tool for IT teams, HR departments, and enterprises seeking efficient workflow automation. But as teams increasingly collaborate in chat apps like Slack and Microsoft Teams, traditional ServiceNow interfaces can slow down real-world teamwork. That’s where Runbear’s AI agent platform comes in. By allowing teams to access ServiceNow data and trigger ServiceNow workflows directly from their everyday chat environment, Runbear transforms how organizations manage incidents, knowledge, and approvals. Let’s explore how combining ServiceNow with Runbear unlocks real AI-powered productivity for your team.

About ServiceNow

ServiceNow is a leading cloud-based enterprise platform designed to streamline business processes, automate IT and HR service management, and accelerate digital workflows. Its powerful workflow automation tools, user-friendly Creator Studio, and robust AI integration make it essential for companies looking to improve efficiency, reduce manual errors, and increase service quality. ServiceNow is adopted by IT ops teams, HR departments, and large enterprises that need centralized control over service requests, incident management, and policy enforcement. With deep integration and customization capabilities, ServiceNow remains the backbone of modern digital operations across industries—from ITSM to customer support and HR case tracking—empowering organizations to optimize workflows and scale with confidence.

Use Cases in Practice

The integration of ServiceNow with Runbear’s AI agent reshapes classic IT and business workflows by embedding smart automation directly inside your team’s favorite chat platform. Rather than bouncing between ServiceNow dashboards and your comms tool, your team can now interact naturally with an AI agent—turning chat into a powerful command center for on-demand ticketing, knowledge retrieval, and reporting.

For example: a support team encountering a new incident can ask their AI agent to instantly raise a ServiceNow ticket by simply messaging, “Create a high-priority incident for the payment outage.” An operations manager could schedule daily ServiceNow status summaries, so leadership never misses an update. Searching for troubleshooting steps or company policies? Team members just type questions, and the AI agent returns ServiceNow knowledge articles and answers in seconds—no searching or context-switching required. Or, for change control workflows, the AI agent prompts the right stakeholders for approvals or feedback inside chat, accelerating coordination and avoiding email backlogs.

These AI-driven ServiceNow integrations take inspiration from previous automations—like our KPI reporting workflow—and extend their impact by synchronizing IT and business operations in real-time, directly within daily team communication. Teams become more responsive, ticket resolution accelerates, and knowledge sharing is democratized—all without leaving Slack or Microsoft Teams.

ServiceNow vs ServiceNow + AI Agent: Key Differences

Integrating ServiceNow with Runbear transforms traditional IT service management—which can be siloed and manual—into a seamless, collaborative, and AI-powered experience. Instead of team members toggling between portals, waiting on status updates, or manually searching for information, Runbear’s AI agent brings ServiceNow workflows right into Slack, Microsoft Teams, and Discord, automating tickets, surfacing knowledge, and catalyzing real-time team participation. The difference? Less swivel-chair time, faster resolutions, and smarter IT operations.

Implementation Considerations

To fully leverage the power of ServiceNow with Runbear, teams should plan for several key factors. First, initial configuration may require coordination between IT admins and business process owners—ensuring that the Runbear AI agent is securely connected to ServiceNow with the appropriate permissions. Teams should invest in light training so users understand how to interact with the AI agent for tasks like ticketing or approvals. Change management is critical: moving key workflows from ServiceNow’s traditional UI to chat means communicating the benefits and providing clear guidance. Organizations should also evaluate compliance, data governance, and SOC2-level security needs to protect sensitive IT data accessed via chat. Finally, to maximize return on investment, teams should review existing workflows and identify repetitive, communication-heavy processes that will benefit most from AI-driven automation.

Get Started Today

Runbear’s ServiceNow integration is a game-changer for teams ready to unlock a new era of AI-powered collaboration. By connecting ServiceNow’s world-class automation with the conversational magic of Runbear’s AI agent, teams radically accelerate ITSM workflows, boost visibility, and empower every member to participate efficiently. If your team uses ServiceNow and wants to eliminate outdated, manual processes, now’s the time to bring AI agent automation into your chat workspace—try Runbear today and unleash smart, seamless teamwork that actually keeps up with your business.